工单 #46852

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创建:2026-03-25T07:11:09Z | 更新:2026-03-25T07:44:36Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2199
物流单号:UK645722282YP
店铺:Ele-加拿大
产品:黑色面罩
金额:299.0 CAD
物流信息
物流状态:Delivered
最新日期:2025-11-29
更新天数:116天
状态摘要
Delivered | days_update=116 | Calgary AB Delivered
查看物流详细信息
Number:  UK645722282YP
Package status:  Delivered (10 Days)
Country:  CN -> CA
VYANG 维央:
2025-11-29 14:10 Calgary AB Delivered
2025-11-29 07:03 Calgary AB Out for delivery
2025-11-28 20:17 Calgary AB Your parcel has been assigned to a delivery driver
2025-11-26 16:32 Burnaby BC Parcel received by UniUni
2025-11-25 21:25 Batch delivery to carrier
2025-11-25 18:32 Scanned arrived at FB Canada
2025-11-23 08:28 Pick up by local carrier at destination port
2025-11-23 08:28 International shipment release - Import
2025-11-22 18:12 Port of destination - Arrival
2025-11-22 13:24 Port of departure - Departure
2025-11-21 16:48 Arrived at domestic terminal station
2025-11-21 12:12 International shipment release - Export
2025-11-21 12:12 Port of departure - Received by carrier
2025-11-21 07:48 Yanwen facility - Outbound
2025-11-20 21:16 Parcel data received
2025-11-20 21:16 Processing information input
2025-11-20 15:58 Yanwen Pickup Scan
2025-11-20 15:20 DONGGUAN Depart from facility to service provider
2025-11-20 13:23 UNI DATA CENTER Shipping information received. Your parcel is on its way to UniUni for delivery to you
2025-11-20 08:23 UNI DATA CENTER Shipping information received. Your parcel is on its way to UniUni for delivery to you
2025-11-20 05:23 UNI DATA CENTER Shipping information received. Your parcel is on its way to UniUni for delivery to you
2025-11-19 21:46 DONGGUAN Shipment arrived
2025-11-19 10:27 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
来自客户的信息

嗨
支持,

您的商店
Eleganse
收到客户的信息

邮箱:maxwellsharron12@gmail.com

姓名:Sharron Maxwell

电话:4038163441

您的消息:我订购了红光面罩,但它无法工作。我已经充满电,但没有任何灯光。请提供故障排除方法。

2026-03-25 11:33:42
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-25T15:11:21.062733

类型判断结果

多重操作列表:
产品不工作 (索取视频)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=116 | Calgary AB Delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T07:44:35Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-11-29
停更天数:116
查看物流文本
Number:  UK645722282YP
Package status:  Delivered (10 Days)
Country:  CN -> CA
VYANG 维央:
2025-11-29 14:10 Calgary AB Delivered
2025-11-29 07:03 Calgary AB Out for delivery
2025-11-28 20:17 Calgary AB Your parcel has been assigned to a delivery driver
2025-11-26 16:32 Burnaby BC Parcel received by UniUni
2025-11-25 21:25 Batch delivery to carrier
2025-11-25 18:32 Scanned arrived at FB Canada
2025-11-23 08:28 Pick up by local carrier at destination port
2025-11-23 08:28 International shipment release - Import
2025-11-22 18:12 Port of destination - Arrival
2025-11-22 13:24 Port of departure - Departure
2025-11-21 16:48 Arrived at domestic terminal station
2025-11-21 12:12 International shipment release - Export
2025-11-21 12:12 Port of departure - Received by carrier
2025-11-21 07:48 Yanwen facility - Outbound
2025-11-20 21:16 Parcel data received
2025-11-20 21:16 Processing information input
2025-11-20 15:58 Yanwen Pickup Scan
2025-11-20 15:20 DONGGUAN Depart from facility to service provider
2025-11-20 13:23 UNI DATA CENTER Shipping information received. Your parcel is on its way to UniUni for delivery to you
2025-11-20 08:23 UNI DATA CENTER Shipping information received. Your parcel is on its way to UniUni for delivery to you
2025-11-20 05:23 UNI DATA CENTER Shipping information received. Your parcel is on its way to UniUni for delivery to you
2025-11-19 21:46 DONGGUAN Shipment arrived
2025-11-19 10:27 Parcel information received
======================================
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