工单 #46848

返回工单列表
创建:2026-03-25T07:11:09Z | 更新:2026-03-25T07:44:40Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2704
物流单号:4PX3002557439385CN
店铺:Miv-美国
产品:止鼾器
金额:108.99 USD
物流信息
物流状态:Delivered
最新日期:2026-03-20
更新天数:5天
状态摘要
Delivered | days_update=5 | Knoxville, TN 37922 Delivered. Position: Front door
查看物流详细信息
Number:  4PX3002557439385CN
Package status:  Delivered (9 Days)
Country:  CN -> US
VYANG 维央:
2026-03-20 12:52 Knoxville, TN 37922 Delivered. Position: Front door
2026-03-20 07:04 Knoxville, TN 37922 Out for Delivery
2026-03-19 14:06 Knoxville, TN 37917 Arrival at Destination Facility
2026-03-19 00:06 Arlington Heights, IL 60005 Dispatch to destination facility
2026-03-18 08:23 Arlington Heights, IL 60005 Processing at Designated Facility
2026-03-18 04:14 Arlington Heights, IL 60005 Arrival at Destination Facility
2026-03-17 18:55 In transit it's progressing through Post network
2026-03-17 10:06 Customs clearance agent received the shipment in destnation country.
2026-03-17 08:53 Customs clearance agent received the shipment in destnation country.
2026-03-16 16:31 Clearance processing completed.
2026-03-16 00:12 Arrival to the destination airport
2026-03-14 15:59 Departure from the original airport
2026-03-14 02:03 Hand over to airline.
2026-03-13 05:05 CN Shipment in transit
2026-03-12 05:05 Nancheng Depart from facility to service provider.
2026-03-12 01:09 Nancheng Shipment arrived at facility and measured.
2026-03-12 01:03 Nancheng Shipment arrived at facility and measured.
2026-03-12 01:03 Nancheng Shipment picked up.
2026-03-11 21:17 DONGGUAN Depart from facility to service provider
2026-03-11 15:38 DONGGUAN Shipment arrived
2026-03-11 12:03 Arlington Heights, IL 60005 Shipping Label Created
2026-03-10 11:21 Parcel information received
2026-03-10 11:21 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
需要退回这个设备,因为它不能持续正常工作。没有故障排除指南等。 

我应该把这个设备寄到哪里以获得退款?

雅虎邮箱:搜索、整理、掌控
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-25T15:11:24.180156

类型判断结果

多重操作列表:
产品不工作 (索取视频)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=5 | Knoxville, TN 37922 Delivered. Position: Front door
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T07:44:37Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-20
停更天数:5
查看物流文本
Number:  4PX3002557439385CN
Package status:  Delivered (9 Days)
Country:  CN -> US
VYANG 维央:
2026-03-20 12:52 Knoxville, TN 37922 Delivered. Position: Front door
2026-03-20 07:04 Knoxville, TN 37922 Out for Delivery
2026-03-19 14:06 Knoxville, TN 37917 Arrival at Destination Facility
2026-03-19 00:06 Arlington Heights, IL 60005 Dispatch to destination facility
2026-03-18 08:23 Arlington Heights, IL 60005 Processing at Designated Facility
2026-03-18 04:14 Arlington Heights, IL 60005 Arrival at Destination Facility
2026-03-17 18:55 In transit it's progressing through Post network
2026-03-17 10:06 Customs clearance agent received the shipment in destnation country.
2026-03-17 08:53 Customs clearance agent received the shipment in destnation country.
2026-03-16 16:31 Clearance processing completed.
2026-03-16 00:12 Arrival to the destination airport
2026-03-14 15:59 Departure from the original airport
2026-03-14 02:03 Hand over to airline.
2026-03-13 05:05 CN Shipment in transit
2026-03-12 05:05 Nancheng Depart from facility to service provider.
2026-03-12 01:09 Nancheng Shipment arrived at facility and measured.
2026-03-12 01:03 Nancheng Shipment arrived at facility and measured.
2026-03-12 01:03 Nancheng Shipment picked up.
2026-03-11 21:17 DONGGUAN Depart from facility to service provider
2026-03-11 15:38 DONGGUAN Shipment arrived
2026-03-11 12:03 Arlington Heights, IL 60005 Shipping Label Created
2026-03-10 11:21 Parcel information received
2026-03-10 11:21 Parcel information received
======================================
Powered by www.17track.net.