工单 #46462

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创建:2026-03-25T08:09:11Z | 更新:2026-03-25T10:34:34Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1022
物流单号:RELR0YJHTHGX
店铺:Evo-英国
产品:投影仪-英规
金额:129.0 GBP
物流信息
物流状态:Exception
最新日期:2026-02-11
更新天数:42天
状态摘要
Exception | days_update=42 | Returned Parcel returned to the sender
查看物流详细信息
Number:  RELR0YJHTHGX
Package status:  InTransit (55 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-11 20:13 Returned Parcel returned to the sender
2026-02-11 20:13 Parcel returned to the sender
2026-02-10 23:48 Parcel returned to Relay Hub
2026-02-10 23:48 Returned Parcel returned to Relay Hub,
2026-02-10 23:48 Parcel returned to Relay Hub,
2026-02-09 21:22 Returned Maximum delivery attempts reached
2026-02-09 21:22 Maximum delivery attempts reached
2026-02-09 21:22 Delivery attempt failed
2026-02-09 20:05 Out for delivery with our courier
2026-02-09 11:10 DeliveryReady Scheduled for delivery
2026-02-09 11:10 Scheduled for delivery
2026-02-09 07:25 DeliveryTried Delivery attempt failed
2026-02-09 07:25 Delivery attempt failed
2026-02-08 22:18 DeliveryTried Delivery attempt failed
2026-02-08 22:18 Delivery attempt failed
2026-02-07 23:42 DeliveryTried Delivery attempt failed
2026-02-07 23:42 Delivery attempt failed
2026-02-07 22:52 Out for delivery with our courier
2026-02-07 11:22 DeliveryReady Scheduled for delivery
2026-02-07 11:22 Scheduled for delivery
2026-02-07 06:03 InTransit Order received from the sender
2026-02-07 06:03 Order received from the sender
2026-02-06 23:25 Order received from the sender
2026-02-05 22:44 InTransit Custom clearance completed
2026-02-05 22:44 Custom clearance completed
2026-02-05 13:11 Parcel arrives at Airport Parcel Arrival
2026-02-05 13:11 Parcel arrives at Airport, Parcel Arrival
2026-02-05 13:11 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-03 18:54 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-03 18:54 Parcel is leaving Airport, Parcel Leaving Port
2026-02-03 18:54 Parcel is leaving Airport Parcel Leaving Port
2026-02-02 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-02 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-01 20:23 InTransit Customs declaration completed
2026-02-01 20:23 Customs declaration completed
2026-02-01 03:36 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-31 20:47 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-31 20:47 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-31 15:29 DONGGUAN Depart from facility to service provider
2026-01-31 10:16 DONGGUAN Shipment arrived
2026-01-30 10:55 Order details received
2026-01-30 10:55 Parcel information received
2026-01-30 10:55 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
根据互联网,RELAY取件点地址是

Balham便利店,
90-92 Balham High Road, SW12 9AF

这是RELAY的取件点

应包括:

我的名字:Angel Saunders

我的电话:07478835405

我的邮箱:iam@angelm.love

以便在取件时收到通知

此致
AngelM
对话统计
总消息:4 条 | 客户:3 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-25T18:33:53.889594

类型判断结果

多重操作列表:
告知顾客我们不知道这个邮政编码附近的自提点,让顾客去咨询物流商 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Exception | days_update=42 | Returned Parcel returned to the sender
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:
last_send_at:

  

流水线状态

pipeline_status:
pipeline_at:

  

英文话术


      
    

中文话术


      
    

物流详情

物流状态:Exception
最新日期:2026-02-11
停更天数:42
查看物流文本
Number:  RELR0YJHTHGX
Package status:  InTransit (55 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-11 20:13 Returned Parcel returned to the sender
2026-02-11 20:13 Parcel returned to the sender
2026-02-10 23:48 Parcel returned to Relay Hub
2026-02-10 23:48 Returned Parcel returned to Relay Hub,
2026-02-10 23:48 Parcel returned to Relay Hub,
2026-02-09 21:22 Returned Maximum delivery attempts reached
2026-02-09 21:22 Maximum delivery attempts reached
2026-02-09 21:22 Delivery attempt failed
2026-02-09 20:05 Out for delivery with our courier
2026-02-09 11:10 DeliveryReady Scheduled for delivery
2026-02-09 11:10 Scheduled for delivery
2026-02-09 07:25 DeliveryTried Delivery attempt failed
2026-02-09 07:25 Delivery attempt failed
2026-02-08 22:18 DeliveryTried Delivery attempt failed
2026-02-08 22:18 Delivery attempt failed
2026-02-07 23:42 DeliveryTried Delivery attempt failed
2026-02-07 23:42 Delivery attempt failed
2026-02-07 22:52 Out for delivery with our courier
2026-02-07 11:22 DeliveryReady Scheduled for delivery
2026-02-07 11:22 Scheduled for delivery
2026-02-07 06:03 InTransit Order received from the sender
2026-02-07 06:03 Order received from the sender
2026-02-06 23:25 Order received from the sender
2026-02-05 22:44 InTransit Custom clearance completed
2026-02-05 22:44 Custom clearance completed
2026-02-05 13:11 Parcel arrives at Airport Parcel Arrival
2026-02-05 13:11 Parcel arrives at Airport, Parcel Arrival
2026-02-05 13:11 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-03 18:54 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-03 18:54 Parcel is leaving Airport, Parcel Leaving Port
2026-02-03 18:54 Parcel is leaving Airport Parcel Leaving Port
2026-02-02 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-02 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-01 20:23 InTransit Customs declaration completed
2026-02-01 20:23 Customs declaration completed
2026-02-01 03:36 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-31 20:47 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-31 20:47 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-31 15:29 DONGGUAN Depart from facility to service provider
2026-01-31 10:16 DONGGUAN Shipment arrived
2026-01-30 10:55 Order details received
2026-01-30 10:55 Parcel information received
2026-01-30 10:55 Parcel Data Received
======================================
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