工单 #46973

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创建:2026-03-25T09:29:42Z | 更新:2026-03-25T09:54:36Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#3809
物流单号:YT2533300706410814
店铺:ELE-英国
产品:黑色面罩
金额:178.99 GBP
物流信息
物流状态:Delivered
最新日期:2025-12-09
更新天数:106天
状态摘要
Delivered | days_update=106 | Delivered - No Signature
查看物流详细信息
Number:  YT2533300706410814
Package status:  Delivered (9 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-09 10:11 Delivered - No Signature
2025-12-09 08:20 Coventry North DO Indoor Sorting - Ready For Delivery
2025-12-09 03:09 LONDON, LONDON, GB Delivered to local carrier
2025-12-09 03:06 LONDON, LONDON, GB Departed from facility
2025-12-08 20:01 South Midlands MC Inward MC - Handheld Acceptance
2025-12-08 14:25 PSC Northampton Outward MC - Handheld Acceptance
2025-12-08 06:17 LONDON, LONDON, GB Shipment is ready for outbound
2025-12-08 06:16 LONDON, LONDON, GB Arrived at sort facility
2025-12-07 17:28 LONDON, LONDON, GB Clearance processing completed - Import
2025-12-07 16:25 In clearance processing - Import
2025-12-06 16:03 LONDON, LONDON, GB NOA received
2025-12-04 19:28 GB International flight has arrived
2025-12-02 08:14 HK International flight has departed
2025-12-01 22:34 CN Arrived at the origin international airport
2025-12-01 12:34 Mainland China, CN Shipment is in transit to next facility
2025-12-01 02:15 Mainland China, CN Departed from sort facility
2025-11-30 22:13 Mainland China, CN Arrived at origin facility
2025-11-30 17:43 DONGGUAN Depart from facility to service provider
2025-11-30 16:06 DONGGUAN Shipment arrived
2025-11-29 12:51 Shipment information received
2025-11-29 12:51 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨

我目前正在度假,八天后才会回来。

我的完整文件在家里。我已经记录了我所有联系你的尝试,包括在发货之前以及通知我的银行我已收到物品(尽管这比预期的晚,而且你甚至从未确认过订单或提供订单号让我根据你自己的退款政策进行退货!!!!

当我把所有细节都整理好后,我会做出相应的回复。

此致

凯伦·阿特金森

发自我的Galaxy
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-25T17:29:51.988092

类型判断结果

多重操作列表:
告知顾客我们会等待您度假回来处理 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=106 | Delivered - No Signature
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T09:54:34Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We have received your request and understand that you are currently on vacation and unable to handle it immediately. We will follow up with you as soon as you return from your holiday to ensure that the relevant matters are completed as quickly as possible. When you come back, just reply to confirm or provide the required information, and we will immediately arrange the subsequent actions. We wish you a pleasant holiday and look forward to resolving your issues smoothly after your vacation.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-12-09
停更天数:106
查看物流文本
Number:  YT2533300706410814
Package status:  Delivered (9 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-09 10:11 Delivered - No Signature
2025-12-09 08:20 Coventry North DO Indoor Sorting - Ready For Delivery
2025-12-09 03:09 LONDON, LONDON, GB Delivered to local carrier
2025-12-09 03:06 LONDON, LONDON, GB Departed from facility
2025-12-08 20:01 South Midlands MC Inward MC - Handheld Acceptance
2025-12-08 14:25 PSC Northampton Outward MC - Handheld Acceptance
2025-12-08 06:17 LONDON, LONDON, GB Shipment is ready for outbound
2025-12-08 06:16 LONDON, LONDON, GB Arrived at sort facility
2025-12-07 17:28 LONDON, LONDON, GB Clearance processing completed - Import
2025-12-07 16:25 In clearance processing - Import
2025-12-06 16:03 LONDON, LONDON, GB NOA received
2025-12-04 19:28 GB International flight has arrived
2025-12-02 08:14 HK International flight has departed
2025-12-01 22:34 CN Arrived at the origin international airport
2025-12-01 12:34 Mainland China, CN Shipment is in transit to next facility
2025-12-01 02:15 Mainland China, CN Departed from sort facility
2025-11-30 22:13 Mainland China, CN Arrived at origin facility
2025-11-30 17:43 DONGGUAN Depart from facility to service provider
2025-11-30 16:06 DONGGUAN Shipment arrived
2025-11-29 12:51 Shipment information received
2025-11-29 12:51 Parcel information received
======================================
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