工单 #46965

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创建：2026-03-25T09:29:42Z | 更新：2026-03-25T09:54:36Z

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工单ID（用于发送回复）
客户邮箱
运单号（可手动覆盖）
物流查询 fc（自动/可空）
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名：晓琳
订单号：#1104
物流单号：IT966448669GB
店铺：Zon-英国
产品：V6S扫地机-英规
金额：457.3 GBP
物流信息
物流状态：InTransit
最新日期：2026-03-24
更新天数：1天
状态摘要
InTransit | days_update=1 | GB InTransit Custom clearance completed
查看物流详细信息 
Number:  IT966448669GB
Package status:  InTransit (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-24 21:55 GB InTransit Custom clearance completed
2026-03-24 08:43 GB Parcel arrives at Airport Parcel Arrival
2026-03-24 08:43 GB InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-21 10:34 CN InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-21 10:34 Parcel is leaving Airport, Parcel Leaving Port
2026-03-21 10:34 CN Parcel is leaving Airport Parcel Leaving Port
2026-03-19 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-19 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-19 14:10 InTransit Customs declaration completed
2026-03-19 14:10 Customs declaration completed
2026-03-19 10:16 Shipment Announced
2026-03-19 09:20 Departed Hub
2026-03-19 09:20 Shipment Announced
2026-03-19 08:36 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-19 08:36 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-19 04:54 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-19 04:54 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-18 15:38 DONGGUAN Depart from facility to service provider
2026-03-17 21:29 DONGGUAN Shipment arrived
2026-03-16 10:36 Parcel information received
2026-03-16 10:36 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
嗨

我在3月15日订购了2台机器人吸尘器。然后我在17日收到了订单完成的确认邮件，这已经是一周前的事情了。但到目前为止，它们还没有送到。

请问您能告知情况吗？

谢谢

安迪
对话统计
总消息：1 条 | 客户：1 条 | 客服：0 条 | 下轮次：1
解析时间：2026-03-25T17:29:53.185275

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：InTransit | days_update=1 | GB InTransit Custom clearance completed
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-25T09:54:34Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (IT966448669GB). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：InTransit

    
最新日期：2026-03-24

    
停更天数：1

    

      查看物流文本
      
Number:  IT966448669GB
Package status:  InTransit (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-24 21:55 GB InTransit Custom clearance completed
2026-03-24 08:43 GB Parcel arrives at Airport Parcel Arrival
2026-03-24 08:43 GB InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-21 10:34 CN InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-21 10:34 Parcel is leaving Airport, Parcel Leaving Port
2026-03-21 10:34 CN Parcel is leaving Airport Parcel Leaving Port
2026-03-19 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-19 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-19 14:10 InTransit Customs declaration completed
2026-03-19 14:10 Customs declaration completed
2026-03-19 10:16 Shipment Announced
2026-03-19 09:20 Departed Hub
2026-03-19 09:20 Shipment Announced
2026-03-19 08:36 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-19 08:36 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-19 04:54 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-19 04:54 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-18 15:38 DONGGUAN Depart from facility to service provider
2026-03-17 21:29 DONGGUAN Shipment arrived
2026-03-16 10:36 Parcel information received
2026-03-16 10:36 Parcel Data Received
======================================
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