工单 #46994

返回工单列表
创建:2026-03-25T10:05:40Z | 更新:2026-03-25T10:19:57Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1160
物流单号:YT2607900702843149
店铺:Div-英国
产品:数码相机-黑色
金额:229.5 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-24
更新天数:1天
状态摘要
InTransit | days_update=1 | International flight has departed
查看物流详细信息
Number:  YT2607900702843149
Package status:  InTransit (5 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-24 05:13 International flight has departed
2026-03-22 22:07 CN Arrived at the origin international airport
2026-03-22 12:07 Mainland China, CN Shipment is in transit to next facility
2026-03-22 03:35 Mainland China, CN Departed from sort facility
2026-03-21 22:07 Mainland China, CN Arrived at origin facility
2026-03-21 21:11 DONGGUAN Depart from facility to service provider
2026-03-21 15:19 DONGGUAN Shipment arrived
2026-03-20 11:08 Shipment information received
2026-03-20 11:08 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我跟进一下我之前的邮件,因为我有点担心还没有收到回复,而且我无法追踪摄像头。我认为最好取消这笔订单并获得全额退款。

Bethan Parry
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-25T18:05:46.252570

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | International flight has departed
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T10:19:55Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (YT2607900702843149). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-24
停更天数:1
查看物流文本
Number:  YT2607900702843149
Package status:  InTransit (5 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-24 05:13 International flight has departed
2026-03-22 22:07 CN Arrived at the origin international airport
2026-03-22 12:07 Mainland China, CN Shipment is in transit to next facility
2026-03-22 03:35 Mainland China, CN Departed from sort facility
2026-03-21 22:07 Mainland China, CN Arrived at origin facility
2026-03-21 21:11 DONGGUAN Depart from facility to service provider
2026-03-21 15:19 DONGGUAN Shipment arrived
2026-03-20 11:08 Shipment information received
2026-03-20 11:08 Parcel information received
======================================
Powered by www.17track.net.