工单 #46994

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创建：2026-03-25T10:05:40Z | 更新：2026-03-25T10:19:57Z

输入

工单ID（用于发送回复）
客户邮箱
运单号（可手动覆盖）
物流查询 fc（自动/可空）
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名：晓琳
订单号：#1160
物流单号：YT2607900702843149
店铺：Div-英国
产品：数码相机-黑色
金额：229.5 GBP
物流信息
物流状态：InTransit
最新日期：2026-03-24
更新天数：1天
状态摘要
InTransit | days_update=1 | International flight has departed
查看物流详细信息 
Number:  YT2607900702843149
Package status:  InTransit (5 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-24 05:13 International flight has departed
2026-03-22 22:07 CN Arrived at the origin international airport
2026-03-22 12:07 Mainland China, CN Shipment is in transit to next facility
2026-03-22 03:35 Mainland China, CN Departed from sort facility
2026-03-21 22:07 Mainland China, CN Arrived at origin facility
2026-03-21 21:11 DONGGUAN Depart from facility to service provider
2026-03-21 15:19 DONGGUAN Shipment arrived
2026-03-20 11:08 Shipment information received
2026-03-20 11:08 Parcel information received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
我跟进一下我之前的邮件，因为我有点担心还没有收到回复，而且我无法追踪摄像头。我认为最好取消这笔订单并获得全额退款。

Bethan Parry
对话统计
总消息：1 条 | 客户：1 条 | 客服：0 条 | 下轮次：1
解析时间：2026-03-25T18:05:46.252570

类型判断结果

多重操作列表:
询问订单状态 - 在途 (附物流截图)
分类: 询问订单状态
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：InTransit | days_update=1 | International flight has departed
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-25T10:19:55Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

Thanks for your patience. We've confirmed your package is on its way (YT2607900702843149). You can track your package at 17track.net/en.
Let us know if you have any questions!

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：InTransit

    
最新日期：2026-03-24

    
停更天数：1

    

      查看物流文本
      
Number:  YT2607900702843149
Package status:  InTransit (5 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-24 05:13 International flight has departed
2026-03-22 22:07 CN Arrived at the origin international airport
2026-03-22 12:07 Mainland China, CN Shipment is in transit to next facility
2026-03-22 03:35 Mainland China, CN Departed from sort facility
2026-03-21 22:07 Mainland China, CN Arrived at origin facility
2026-03-21 21:11 DONGGUAN Depart from facility to service provider
2026-03-21 15:19 DONGGUAN Shipment arrived
2026-03-20 11:08 Shipment information received
2026-03-20 11:08 Parcel information received
======================================
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