Case #1888

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1009

物流单号：RELRLT3K4LJ2

店铺：Oak-英国

产品：K8空气净化器

金额：129.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-03-14

更新天数：11天

状态摘要

Delivered | days_update=11 | Delivered

查看物流详细信息

Number:  RELRLT3K4LJ2
Package status:  Delivered (15 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-14 23:36 Delivered
2026-03-14 22:46 Out for delivery with our courier
2026-03-14 11:34 DeliveryReady Scheduled for delivery
2026-03-14 11:34 Scheduled for delivery
2026-03-14 08:11 Order received from the sender
2026-03-14 00:08 InTransit Order received from the sender
2026-03-14 00:08 Order received from the sender
2026-03-12 18:08 Custom clearance completed
2026-03-12 18:08 InTransit Custom clearance completed
2026-03-11 22:21 Parcel arrives at Airport Parcel Arrival
2026-03-11 22:21 Parcel arrives at Airport, Parcel Arrival
2026-03-11 22:21 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-05 02:31 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-05 02:31 Parcel is leaving Airport, Parcel Leaving Port
2026-03-05 02:31 Parcel is leaving Airport Parcel Leaving Port
2026-03-03 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-03 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-03 18:00 Customs declaration completed
2026-03-03 02:03 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-03-03 02:03 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-03-02 22:02 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-03-02 22:02 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-03-02 15:33 DONGGUAN Depart from facility to service provider
2026-03-01 16:28 DONGGUAN Shipment arrived
2026-02-28 10:52 Order details received
2026-02-28 10:51 Parcel information received
2026-02-28 10:51 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

产品不工作 (索取视频)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=11 | Delivered

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-25T10:19:57Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

物流详情