工单 #46979

返回工单列表
创建:2026-03-25T10:05:40Z | 更新:2026-03-25T10:19:58Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2715
物流单号:ZC53431586999
店铺:VA-英国
产品:无人机-GPS
金额:198.99 GBP
物流信息
物流状态:Delivered
最新日期:2025-12-24
更新天数:91天
状态摘要
Delivered | days_update=91 | GB Package delivered
查看物流详细信息
Number:  ZC53431586999
Package status:  Delivered (12 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-24 15:40 GB Package delivered
2025-12-24 11:46 GB Out for delivery
2025-12-24 00:07 GB Received by delivery company
2025-12-23 18:28 GB Received by delivery company
2025-12-21 14:19 GB The parcel arrived at the processing center
2025-12-20 21:31 HK The flight has taken off from its origin
2025-12-20 00:19 HK Parcel customs clearance completed
2025-12-19 18:07 HK The parcel arrived at the processing center
2025-12-19 02:49 SZ The parcel depart the processing center
2025-12-18 22:43 SZ The parcel arrived at the processing center
2025-12-16 06:57 Treatment station The package has arrived at the processing center
2025-12-15 21:43 DONGGUAN Depart from facility to service provider
2025-12-15 16:23 DONGGUAN Shipment arrived
2025-12-13 12:17 Domestic Air Cargo Termina,Shenzhen,China Depart from facility to service provider.
2025-12-13 12:17 Domestic Air Cargo Termina,Shenzhen,China Shipment picked up.
2025-12-13 12:17 Parcel information received
2025-12-13 12:17 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
请,如果您能花时间查看我之前未得到回应的邮件的话

这原本是打算作为我女儿的礼物,但却给我们造成了无限的压力,专业水平不够,产品也不在令人满意的工作状态。

我不打算支付您网站上宣传的159.99英镑的全价,并享免费送货。

该物品无法使用,已经被处理掉。

我已经联系了贸易标准机构,由于该产品处于不令人满意的工作状态,我完全有权要求全额退款,并且该商品应予以处理掉。

由于时间拖延和未回应我的邮件,我将添加负面反馈。

希望此事能够得到解决。

谢谢

通过 iPhone 使用 Yahoo 邮件发送
对话统计
总消息:1 条 | 客户:1 条 | 客服:0 条 | 下轮次:1
解析时间:2026-03-25T18:05:52.651009

类型判断结果

多重操作列表:
拒付去信提供退货地址 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=91 | GB Package delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T10:19:57Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Hello!

Thank you for your cooperation. Please return the package to us at the following address so we can process your request as soon as possible:

Return Address:

Recipient: Huang Haodi (VY0112)

Phone number: +86 13312988847

Address: 2nd Floor, Building G, Zhenghan Warehouse, No. 8, Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China

Postal code: 523730

Country: China

Kindly Reminder:

Add a note: Please include a note in the package with your order number [Enter your order number here] so we can process your refund immediately upon receiving the returned package.

Proper Packaging: Please ensure the product is properly packaged to avoid damage during transit. If the returned item is damaged and affects resale, we will be unable to process a full refund.

We hope this information is helpful. Please feel free to contact us if you have any questions.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-12-24
停更天数:91
查看物流文本
Number:  ZC53431586999
Package status:  Delivered (12 Days)
Country:  CN -> GB
VYANG 维央:
2025-12-24 15:40 GB Package delivered
2025-12-24 11:46 GB Out for delivery
2025-12-24 00:07 GB Received by delivery company
2025-12-23 18:28 GB Received by delivery company
2025-12-21 14:19 GB The parcel arrived at the processing center
2025-12-20 21:31 HK The flight has taken off from its origin
2025-12-20 00:19 HK Parcel customs clearance completed
2025-12-19 18:07 HK The parcel arrived at the processing center
2025-12-19 02:49 SZ The parcel depart the processing center
2025-12-18 22:43 SZ The parcel arrived at the processing center
2025-12-16 06:57 Treatment station The package has arrived at the processing center
2025-12-15 21:43 DONGGUAN Depart from facility to service provider
2025-12-15 16:23 DONGGUAN Shipment arrived
2025-12-13 12:17 Domestic Air Cargo Termina,Shenzhen,China Depart from facility to service provider.
2025-12-13 12:17 Domestic Air Cargo Termina,Shenzhen,China Shipment picked up.
2025-12-13 12:17 Parcel information received
2025-12-13 12:17 Parcel information received
======================================
Powered by www.17track.net.