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客户邮件内容

Dear Lin My husband has forwarded this to me as he is at work and does not have time to continue to respond to these repeated emails. As he clearly stated yesterday, we did not receive any parcel. We live in a building with 18 flats and there is NO garage.  The parcel was not delivered to us.  If the shipping company did not hand the parcel directly to us, then this is an issue between your company and the shipping provider, not us.  You need to take this up directly with them. If you or the shipping company wish to contact the other 17 flats in the building to locate the parcel, you are welcome to do so.  However, we did not receive the item and cannot be held responsible for a failed delivery. We contacted our bank in good faith due to non-delivery of the goods and the matter has now been resolved on our side. This email serves as a formal notice that we consider this matter closed.  We request that you stop contacting us immediately regarding this issue.  Continued emails or demands for payment will be considered harassment and will be reported to Trading Standards and relevant consumer protection authorities. Please confirm that this matter is closed and that no further contact will be made. Kind regards Lisa Greenwood

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AI历史分析结果

亲爱的林，

我丈夫已将此转发给我，因为他在工作中，没有时间继续回复这些重复的邮件。

正如他昨天明确说明的，我们没有收到任何包裹。

我们住在一栋有18个单元的楼里，而且没有车库。包裹没有送到我们这里。如果快递公司没有将包裹直接交给我们，那么这是贵公司与快递公司之间的问题，而不是我们的。您需要直接与他们沟通。

如果您或快递公司希望联系大楼中的其他17个单元以寻找包裹，您可以这样做。然而，我们没有收到该物品，因此不能对投递失败承担责任。

由于货物未送达，我们基于善意联系了银行，现在此事在我们这边已得到解决。

此邮件作为正式通知，我们认为此事已经结束。我们要求您立即停止就此问题联系我方。持续发送电子邮件或催款将被视为骚扰，并将报告给贸易标准部门和相关的消费者保护机构。

请确认此事已结案，并且不会再有进一步联系。

此致

丽莎·格林伍德

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