Number: LP1000026380741CN Package status: Delivered (6 Days) Country: China -> New Zealand Cainiao: 2025-12-19 15:31 Package delivered, Carrier note: Delivered to lance 2025-12-19 07:25 Out for delivery, Carrier note: On courier vehicle for delivery 2025-12-18 15:23 Received by local delivery company, Carrier note: Your parcel is in transit to delivery depot 2025-12-18 12:19 Received by local delivery company, Carrier note: Picked up 2025-12-18 10:20 Shipment on the way, Carrier note: Handed over to final mile carrier. 2025-12-18 10:19 Import customs clearance complete, Carrier note: Customs cleared in nz 2025-12-17 13:34 Arrived at linehaul office, Carrier note: Arrival to the destination airport 2025-12-17 06:23 Received by local delivery company, Carrier note: Customs data processed– shipment on route to destination country 2025-12-17 06:23 Received by local delivery company, Carrier note: Customs data received – shipment on route to destination country 2025-12-16 21:31 Departed from departure country/region, Carrier note: Departure from the original airport 2025-12-16 09:43 Leaving from departure country/region, Carrier note: Hand over to airline. 2025-12-14 07:41 Departed from sorting center, Carrier note: Depart from facility to service provider. 2025-12-14 03:09 Carrier update, Carrier note: Tracking number allocated & order ready 2025-12-13 22:13 Processing at sorting center, Carrier note: Shipment arrived at facility and measured. 2025-12-13 22:09 Processing at sorting center, Carrier note: Shipment arrived at facility and measured. 2025-12-13 22:09 Received by logistics company, Carrier note: Shipment picked up. 2025-12-11 14:53 Shipment info received, Carrier note: Parcel information received ====================================== Powered by www.17track.net
Message from client Hi support， Your store SEKODA received message from client Mail:Rodpark1952@gmail.com Name:Rod Park Phone:0211788521 Your message:Hi .I received (ON 2063 )And pleased with my purchase,However I thought I was getting the attachments as well.These were not included with product,Did I order the wrong product or were these items not packed ,part of another product. Please advise ,as I really wantent the accessories as well. 2025-12-23 11:35:21
客户已收到商品（物流状态Delivered），但反馈缺少配件，属于非质量问题的售后咨询，需通过第一轮谈判方案（方案A）提供解决方案
Dear Rod Park, We sincerely apologize that our products did not meet your expectations. As we value our customers' shopping experience, we would like to offer you two solutions: 1.A refund of 3% of your order value while keeping the product. 2.Return the item for a refund, with the following conditions: ?You will be responsible for all shipping costs (both initial delivery and return shipping to Hong Kong) ?A 15% handling fee will be deducted from the refund ?The return process takes approximately one month ?Return shipping costs are approximately 35 (please check with your local post office for exact rates) ?You must provide tracking information ?Refund will be processed after we receive the item ?Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item Please let us know your preferred option so we can provide either the refund or return address. Important: Please wait for our email with the authorized return address before shipping. Do not use the address on the original package, as this is not our returns address. We cannot be responsible for items sent to incorrect addresses. Best regards, Lin
Dear Rod Park, 我们深感歉意，因为我们的产品未能达到您的期望。 鉴于我们非常重视客户的购物体验，我们愿意为您提供两种解决方案：1.退还您订单金额的 3%，同时保留该产品。2.请将该商品退回以办理退款，具体条件如下： ?您需承担所有运费（包括首次发货和退回至香港的运费） ?退款中将扣除 15% 的手续费 ?退货流程大约需要一个月 ?退货运费约为 35 英镑（请向当地邮局核实确切费用） ?您必须提供追踪信息 ?退款将在我们收到商品后进行处理 ?请注意：如果国际包裹被海关扣留且无法清关，我们将无法处理任何退款，因为我们尚未收到退回的商品 请告知我们您首选的选项，以便我们提供退款或退货地址。 重要提示：在发货前请等待我们发送的带有授权退货地址的电子邮件。请勿使用原包装上的地址，因为这不是我们的退货地址。我们无法对寄往错误地址的物品负责。 Best regards, Lin
Number: LP1000026380741CN Package status: Delivered (6 Days) Country: China -> New Zealand Cainiao: 2025-12-19 15:31 Package delivered, Carrier note: Delivered to lance 2025-12-19 07:25 Out for delivery, Carrier note: On courier vehicle for delivery 2025-12-18 15:23 Received by local delivery company, Carrier note: Your parcel is in transit to delivery depot 2025-12-18 12:19 Received by local delivery company, Carrier note: Picked up 2025-12-18 10:20 Shipment on the way, Carrier note: Handed over to final mile carrier. 2025-12-18 10:19 Import customs clearance complete, Carrier note: Customs cleared in nz 2025-12-17 13:34 Arrived at linehaul office, Carrier note: Arrival to the destination airport 2025-12-17 06:23 Received by local delivery company, Carrier note: Customs data processed– shipment on route to destination country 2025-12-17 06:23 Received by local delivery company, Carrier note: Customs data received – shipment on route to destination country 2025-12-16 21:31 Departed from departure country/region, Carrier note: Departure from the original airport 2025-12-16 09:43 Leaving from departure country/region, Carrier note: Hand over to airline. 2025-12-14 07:41 Departed from sorting center, Carrier note: Depart from facility to service provider. 2025-12-14 03:09 Carrier update, Carrier note: Tracking number allocated & order ready 2025-12-13 22:13 Processing at sorting center, Carrier note: Shipment arrived at facility and measured. 2025-12-13 22:09 Processing at sorting center, Carrier note: Shipment arrived at facility and measured. 2025-12-13 22:09 Received by logistics company, Carrier note: Shipment picked up. 2025-12-11 14:53 Shipment info received, Carrier note: Parcel information received ====================================== Powered by www.17track.net