输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

I am no longer interested. Please cancel my order

保存

订单字段

AI历史分析结果

客户于2026-02-16请求取消订单1070，原因是出现意外开支。
客服回复表示歉意，并提出提供善意的补偿。

我已不再感兴趣，请取消我的订单。

类型判断结果

发送状态

流水线状态

Dear John Hageman,

Thank you for your reply.
We are sorry to hear that you still want to cancel this order.
We have cancelled order #1070 according to your request and have issued a full refund of 118.99 USD. Usually, you will receive the refund within 5-10 business days. If you do not receive a refund within the time we promised, please feel free to contact us.
Looking forward to seeing you again in our store!

Best regards,
Lin

感谢您的回复。
很遗憾得知您仍坚持取消此订单。
我们已按您的要求取消订单#1070，并全额退还118.99USD。退款通常会在5-10个工作日内到账，若超出该时间仍未收到，请随时联系我们。
期待您再次光临本店！

目标语种话术 (english)

Dear John Hageman,

Thank you for your reply.
We are sorry to hear that you still want to cancel this order.
We have cancelled order #1070 according to your request and have issued a full refund of 118.99 USD. Usually, you will receive the refund within 5-10 business days. If you do not receive a refund within the time we promised, please feel free to contact us.
Looking forward to seeing you again in our store!

Best regards,
Lin

复制目标语种