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工单ID（用于发送回复）

客户邮箱

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客户邮件内容

I cannot accept your offer, thx, Pls cancel now! Both products, Bill B. 415 517-4400 >

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订单字段

AI历史分析结果

客户 Bill B. 于 2 月 16 日要求取消订单 9139、9137，退回两件商品并全额退款，强调不要再扣卡，并称之前的评价是虚假。客服先发送公司宣传信息，随后致歉并表示愿意提供善意补偿。

我无法接受你的报价，谢谢，请立即取消两个产品的订单。
——Bill B., 电话 415-517-4400

类型判断结果

发送状态

流水线状态

Dear william brinton,

Thank you for your reply.
We are sorry to hear that you still want to cancel this order.
We have cancelled order #9139 according to your request and have issued a full refund of 108.99 USD. Usually, you will receive the refund within 5-10 business days. If you do not receive a refund within the time we promised, please feel free to contact us.
Looking forward to seeing you again in our store!

Best regards,
Lin

感谢您的回复。
很遗憾得知您仍坚持取消此订单。
我们已按您的要求取消订单#9139，并全额退还108.99USD。退款通常会在5-10个工作日内到账，若超出该时间仍未收到，请随时联系我们。
期待您再次光临本店！

目标语种话术 (english)

Dear william brinton,

Thank you for your reply.
We are sorry to hear that you still want to cancel this order.
We have cancelled order #9139 according to your request and have issued a full refund of 108.99 USD. Usually, you will receive the refund within 5-10 business days. If you do not receive a refund within the time we promised, please feel free to contact us.
Looking forward to seeing you again in our store!

Best regards,
Lin

复制目标语种