工单 #30749

返回工单列表
创建:2026-02-16T14:59:46Z | 更新:2026-02-19T12:12:21Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:8158079-1002
物流单号:DOFR9010042165114HD
店铺:Riv-法国
产品:骨传导耳机
金额:129.0 EUR
物流信息
物流状态:Delivered
最新日期:2026-01-09
更新天数:41天
状态摘要
Delivered | days_update=41 | Delivered Your shipment has been delivered successfully
查看物流详细信息
Number:  DOFR9010042165114HD
Package status:  Delivered (10 Days)
Country:  China -> France
VYANG:
2026-01-09 16:49 Delivered Your shipment has been delivered successfully
2026-01-09 13:46 Your shipment is out for delivery
2026-01-08 12:00 Your shipment has arrived at the transit destination
2026-01-08 12:00 InTransit Your shipment has arrived at the transit destination
2026-01-07 23:59 Seine-et-Marne, InTransit, Your shipment is in process at sorting center
2026-01-07 23:59 Seine-et-Marne, Your shipment is in process at sorting center
2026-01-07 04:01 InTransit Your shipment has been accepted by delivery carrier
2026-01-07 04:01 Your shipment has been accepted by delivery carrier
2026-01-04 19:36 InTransit Custom clearance completed
2026-01-04 19:36 Custom clearance completed
2026-01-04 16:44 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-04 16:44 Parcel arrives at Airport Parcel Arrival
2026-01-02 20:29 Parcel is leaving Airport Parcel Leaving Port
2026-01-02 20:29 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-01 17:00 Customs declaration completed
2026-01-01 15:00 Linehaul Agent, Parcel departure in Transit Facility, Parcel Departure
2026-01-01 05:34 Shenzhen, Parcel departure in Shenzhen Sorting Centre.
2025-12-31 22:37 Shenzhen, Parcel processed at Shenzhen Sorting Centre.
2025-12-31 22:37 Shenzhen, Parcel received at Shenzhen Sorting Centre.
2025-12-31 20:13 DONGGUAN, Depart from facility to service provider
2025-12-31 14:49 DONGGUAN, Shipment arrived
2025-12-30 15:27 Parcel information received
2025-12-30 15:27 Parcel Data Received
======================================
Powered by www.17track.net

AI历史分析结果

检测语言:fr
最新客户消息翻译
你好,

我收到了你所使用的快递公司菜鸟的邮件,邮件中说明包裹投错了邮箱,但我还没有收到我的包裹,因为那不是我的邮箱。

通过 iOS 版 Outlook 发送

发件人:Rivelia <support@rivelia-uk.com>
发送时间:2026 年 2 月 18 日星期三 上午 8:02:40
收件人:leogab31190@live.fr <leogab31190@live.fr>
主题:Re: Re: Cainiao 客服 - 包裹未送达

亲爱的 Adrien Fougnies,

我们已经联系了快递公司和当地邮局,以调查您包裹的状态。调查过程通常需要 3 到 5 个工作日。一旦有信息,我们会第一时间通知您。

如有任何问题,请随时联系我们。
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-02-19T17:59:10.349786

类型判断结果

多重操作列表:
已签收未收到 (协助开查)
分类: 其他问题
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=41 | Delivered Your shipment has been delivered successfully
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:
last_send_at:

  

流水线状态

pipeline_status:
pipeline_at:

  

英文话术


      
    

中文话术


      
    

物流详情

物流状态:Delivered
最新日期:2026-01-09
停更天数:41
查看物流文本
Number:  DOFR9010042165114HD
Package status:  Delivered (10 Days)
Country:  China -> France
VYANG:
2026-01-09 16:49 Delivered Your shipment has been delivered successfully
2026-01-09 13:46 Your shipment is out for delivery
2026-01-08 12:00 Your shipment has arrived at the transit destination
2026-01-08 12:00 InTransit Your shipment has arrived at the transit destination
2026-01-07 23:59 Seine-et-Marne, InTransit, Your shipment is in process at sorting center
2026-01-07 23:59 Seine-et-Marne, Your shipment is in process at sorting center
2026-01-07 04:01 InTransit Your shipment has been accepted by delivery carrier
2026-01-07 04:01 Your shipment has been accepted by delivery carrier
2026-01-04 19:36 InTransit Custom clearance completed
2026-01-04 19:36 Custom clearance completed
2026-01-04 16:44 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-04 16:44 Parcel arrives at Airport Parcel Arrival
2026-01-02 20:29 Parcel is leaving Airport Parcel Leaving Port
2026-01-02 20:29 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-01 17:00 Customs declaration completed
2026-01-01 15:00 Linehaul Agent, Parcel departure in Transit Facility, Parcel Departure
2026-01-01 05:34 Shenzhen, Parcel departure in Shenzhen Sorting Centre.
2025-12-31 22:37 Shenzhen, Parcel processed at Shenzhen Sorting Centre.
2025-12-31 22:37 Shenzhen, Parcel received at Shenzhen Sorting Centre.
2025-12-31 20:13 DONGGUAN, Depart from facility to service provider
2025-12-31 14:49 DONGGUAN, Shipment arrived
2025-12-30 15:27 Parcel information received
2025-12-30 15:27 Parcel Data Received
======================================
Powered by www.17track.net