工单 #30737

返回工单列表
创建:2026-02-16T15:00:09Z | 更新:2026-03-11T03:56:42Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:7018193-1371
物流单号:ZC55337156899
店铺:E-澳洲
产品:广角镜头
金额:455.0 AUD
物流信息
物流状态:Delivered
最新日期:2026-02-03
更新天数:18天
状态摘要
Delivered | days_update=18 | BELGRAVE VIC, Delivered - Left in a safe place
查看物流详细信息
Number:  ZC55337156899
Package status:  Delivered (15 Days)
Country:  China -> Australia
VYANG:
2026-02-03 13:06 BELGRAVE VIC, Delivered - Left in a safe place
2026-02-03 08:32 BAYSWATER VIC, Out for Delivery
2026-02-03 05:28 BAYSWATER VIC, Arrived processing center
2026-02-02 16:16 SUNSHINE WEST VIC, Arrived processing center
2026-01-30 19:53 MEL, The package has been transferred to the service provider
2026-01-30 16:30 MEL, The package has been cleared through customs
2026-01-30 12:18 MEL, The package is being submitted for customs clearance
2026-01-30 09:18 MEL, Arrived at destination airport
2026-01-28 18:55 HKG, Next stop, airport of destination
2026-01-27 21:05 HKG, Hand over to airline
2026-01-25 05:24 SHENZHEN, Leaving Scan
2026-01-24 19:06 SHENZHEN, Barcode scanning
2026-01-24 07:52 SHENZHEN, Depart from facility to service provider
2026-01-24 00:47 SHENZHEN, Packaged
2026-01-24 00:07 SHENZHEN, Shipment arrived
2026-01-23 19:33 DONGGUAN, Depart from facility to service provider
2026-01-23 16:37 DONGGUAN, Shipment arrived
2026-01-20 11:00 Forecast has been received
2026-01-20 11:00 Parcel information received
2026-01-20 11:00 Parcel information received
======================================
Powered by www.17track.net

AI历史分析结果

检测语言:en
最新客户消息翻译
你好,

我收到一条消息,说以下包裹已被海关扣留。能否请您告诉我关于包裹的最新情况?

谢谢,

艾玛·雷伊

发自我的 iPhone

开始转发的邮件:
对话统计
总消息:20 条 | 客户:9 条 | 客服:11 条 | 下轮次:12
解析时间:2026-03-11T10:10:17.923882

类型判断结果

多重操作列表:
让顾客去联系物流商询问如何清关 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=18 | BELGRAVE VIC, Delivered - Left in a safe place
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-11T03:56:40Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

The package has been shipped, and customs clearance is handled by the logistics provider. To ensure smooth customs clearance, it is recommended that you contact their customer service directly to understand the required documents and specific procedures. You can call the hotline provided by the logistics provider or submit a customs clearance inquiry on their official website.

If you encounter any problems during communication, please let us know at any time, and we will continue to assist and follow up. We look forward to your package passing through customs smoothly and being returned to us as soon as possible.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-02-03
停更天数:18
查看物流文本
Number:  ZC55337156899
Package status:  Delivered (15 Days)
Country:  China -> Australia
VYANG:
2026-02-03 13:06 BELGRAVE VIC, Delivered - Left in a safe place
2026-02-03 08:32 BAYSWATER VIC, Out for Delivery
2026-02-03 05:28 BAYSWATER VIC, Arrived processing center
2026-02-02 16:16 SUNSHINE WEST VIC, Arrived processing center
2026-01-30 19:53 MEL, The package has been transferred to the service provider
2026-01-30 16:30 MEL, The package has been cleared through customs
2026-01-30 12:18 MEL, The package is being submitted for customs clearance
2026-01-30 09:18 MEL, Arrived at destination airport
2026-01-28 18:55 HKG, Next stop, airport of destination
2026-01-27 21:05 HKG, Hand over to airline
2026-01-25 05:24 SHENZHEN, Leaving Scan
2026-01-24 19:06 SHENZHEN, Barcode scanning
2026-01-24 07:52 SHENZHEN, Depart from facility to service provider
2026-01-24 00:47 SHENZHEN, Packaged
2026-01-24 00:07 SHENZHEN, Shipment arrived
2026-01-23 19:33 DONGGUAN, Depart from facility to service provider
2026-01-23 16:37 DONGGUAN, Shipment arrived
2026-01-20 11:00 Forecast has been received
2026-01-20 11:00 Parcel information received
2026-01-20 11:00 Parcel information received
======================================
Powered by www.17track.net