Case #340

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：7223540-2383

物流单号：IT965859186GB

店铺：R-英国

产品：V6S扫地机-英规

金额：259.0 GBP

物流信息

物流状态：InTransit

最新日期：2026-02-18

更新天数：0天

状态摘要

InTransit | days_update=0 | InTransit Shipment Received in Depot

查看物流详细信息

Number:  IT965859186GB
Package status:  In transit (7 Days)
Country:  China -> United Kingdom
VYANG:
2026-02-18 00:35 InTransit Shipment Received in Depot
2026-02-17 03:39 Custom clearance completed
2026-02-16 21:29 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-16 21:29 Parcel arrives at Airport Parcel Arrival
2026-02-16 03:19 Parcel is leaving Airport Parcel Leaving Port
2026-02-16 03:19 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-14 18:00 Linehaul Agent, Parcel departure in Transit Facility, Parcel Departure
2026-02-14 18:00 Linehaul Agent, InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-13 18:03 Customs declaration completed
2026-02-13 18:03 InTransit Customs declaration completed
2026-02-13 08:24 InTransit Shipment Announced
2026-02-13 08:24 Shipment Announced
2026-02-13 06:52 Shipment Announced
2026-02-13 06:52 Departed Hub
2026-02-13 06:18 Shenzhen, Parcel departure in Shenzhen Sorting Centre.
2026-02-13 06:18 Shenzhen, InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-12 20:04 Shenzhen, Parcel processed at Shenzhen Sorting Centre.
2026-02-12 20:04 Shenzhen, Parcel received at Shenzhen Sorting Centre.
2026-02-12 15:52 DONGGUAN, Depart from facility to service provider
2026-02-12 09:34 DONGGUAN, Shipment arrived
2026-02-11 10:56 Parcel information received
2026-02-11 10:56 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

分析时间：2026-02-18T22:46:49.309354

历史消息总结

1. 客户于2026-02-15请求配送进度，称追踪链接无法使用。
2. 客服于2026-02-16确认包裹已在运输中，提供追踪号 IT965859186GB 并指引至 17track.net 进行查询，表示如有疑问可进一步联系。

类型判断结果

多重操作列表:

国际物流发货 - 预计 5-12 个工作日送达

分类: 其他问题

[已含回复内容]

刚发货未上网 (无物流信息)

分类: 询问订单状态

is_match：true

confidence：

logistics_status_summary：InTransit | days_update=0 | InTransit Shipment Received in Depot

reasoning：

发送状态

last_send_status：success

last_send_at：2026-02-18T15:14:20Z

流水线状态

pipeline_status：completed

pipeline_at：

英文话术

Dear Margaret Carr,

Thank you for your patience regarding your order.
You can now track your parcel's progress through the following link: https://www.17track.net/en 
Instructions for tracking: When you enter your tracking number on the website, please make sure to manually select "Vyang" as the carrier to view the latest logistics updates.
Once selected, you will be able to see the full details of your delivery.
If you have any further questions or trouble using the link, please feel free to reach out.
Best regards,

Best regards,
Lin

中文话术

感谢您对订单的耐心等待。
您现在可以通过以下链接追踪包裹物流：https://www.17track.net/en
追踪说明：在网站输入物流单号时，请手动选择承运商为“Vyang”，以查看最新物流信息。
选择后即可查看包裹配送的全部详情。
若使用链接时遇到问题或有其他疑问，请随时联系我们。
致以最诚挚的问候！

目标语种话术 (english)

Dear Margaret Carr,

Thank you for your patience regarding your order.
You can now track your parcel's progress through the following link: https://www.17track.net/en 
Instructions for tracking: When you enter your tracking number on the website, please make sure to manually select "Vyang" as the carrier to view the latest logistics updates.
Once selected, you will be able to see the full details of your delivery.
If you have any further questions or trouble using the link, please feel free to reach out.
Best regards,

Best regards,
Lin

物流详情