Case #375

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：7368715-5266

物流单号：JD0002234322153299

店铺：MC-英国

产品：智能门铃

金额：119.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-02-17

更新天数：1天

状态摘要

Delivered | days_update=1 | NORWICH SERVICE CENTRE, Delivered, Your parcel has been delivered to a safe place (Front Porch)

查看物流详细信息

Number:  JD0002234322153299
Package status:  Delivered (11 Days)
Country:  China -> United Kingdom
VYANG:
2026-02-17 00:26 NORWICH SERVICE CENTRE, Delivered, Your parcel has been delivered to a safe place (Front Porch)
2026-02-16 16:46 NORWICH SERVICE CENTRE, We have your parcel. Please check back for updates
2026-02-16 16:46 NORWICH SERVICE CENTRE, We have your parcel. Please check back for updates
2026-02-16 16:46 NORWICH SERVICE CENTRE, Your parcel is with one of our drivers for delivery (due between 16:19 - 18:19)
2026-02-16 16:46 NORWICH SERVICE CENTRE, Your parcel is with one of our drivers for delivery (due between 16:19 - 18:19)
2026-02-15 01:16 NORWICH SERVICE CENTRE, DeliveryReady, There will be a short delay to your delivery. Please check back for updates
2026-02-15 01:16 NORWICH SERVICE CENTRE, There will be a short delay to your delivery. Please check back for updates
2026-02-15 01:15 NORWICH SERVICE CENTRE, Your parcel is at your delivery depot and will be added to the next available driver's route. Please check back for updates
2026-02-14 17:25 NORWICH SERVICE CENTRE, Your parcel is with one of our drivers for delivery (due between 18:14 - 20:14)
2026-02-14 17:25 NORWICH SERVICE CENTRE, DeliveryReady, Your parcel is with one of our drivers for delivery (due between 18:14 - 20:14)
2026-02-14 17:25 NORWICH SERVICE CENTRE, We have your parcel. Please check back for updates
2026-02-14 08:24 NORWICH SERVICE CENTRE, InTransit, Your parcel has arrived at your delivery depot
2026-02-14 08:24 NORWICH SERVICE CENTRE, Your parcel has arrived at your delivery depot
2026-02-13 18:50 HATFIELD TERMINAL, InTransit, Your parcel is at our national hub
2026-02-13 18:50 HATFIELD TERMINAL, Your parcel is at our national hub
2026-02-12 22:15 Custom clearance completed
2026-02-12 22:15 InTransit Custom clearance completed
2026-02-12 16:33 Parcel arrives at Airport, Parcel Arrival
2026-02-12 16:33 Parcel arrives at Airport Parcel Arrival
2026-02-12 16:33 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-11 23:01 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-11 23:01 Parcel is leaving Airport Parcel Leaving Port
2026-02-11 23:01 Parcel is leaving Airport, Parcel Leaving Port
2026-02-10 18:00 Linehaul Agent, Parcel departure in Transit Facility, Parcel Departure
2026-02-10 18:00 Linehaul Agent, InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-08 17:43 InTransit Customs declaration completed
2026-02-08 17:43 Customs declaration completed
2026-02-08 09:11 Shenzhen, InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-08 09:11 Shenzhen, Parcel departure in Shenzhen Sorting Centre.
2026-02-08 02:56 YODEL, We have your parcel. Please check back for updates
2026-02-07 02:49 NORWICH SERVICE CENTRE, InTransit, We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-07 02:49 NORWICH SERVICE CENTRE, We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-07 02:26 YODEL, Your parcel is on its way to Yodel. Please check back for updates
2026-02-06 20:48 DONGGUAN, Depart from facility to service provider
2026-02-06 20:46 Shenzhen, Parcel received at Shenzhen Sorting Centre.
2026-02-06 20:46 Shenzhen, Parcel processed at Shenzhen Sorting Centre.
2026-02-06 18:52 DONGGUAN, Shipment arrived
2026-02-06 10:54 Parcel information received
2026-02-06 10:54 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

分析时间：2026-02-18T21:04:56.608071

历史消息总结

1. 客户 Ian Pask 要求退回门铃摄像头，指出产品无安全保障，视频需订阅才能观看。
2. 客服要求提供问题细节、照片和运单号。
3. 客户投诉摄像头应用频繁要求注册，画面模糊，安全性差。
4. 客服先后提供 3% 和 10% 的订单退款方案，并可选择保留产品或退货全额退款。
5. 客户抱怨商品标称本地发货，实际来自中国，导致交付延迟且质量不佳。
6. 客服再次强调公司资质和全球信誉。

类型判断结果

多重操作列表:

协商15% (手动)

分类: 其他问题

[已含回复内容]

is_match：true

confidence：1.00

logistics_status_summary：Delivered | days_update=1 | NORWICH SERVICE CENTRE, Delivered, Your parcel has been delivered to a safe place (Front Porch)

reasoning：

人工手动回复模式设置: 协商15%

发送状态

last_send_status：success

last_send_at：2026-02-18T13:22:06Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

We're committed to resolving your concern and would like to offer two solutions:\n\n1.We can refund 15% of your order amount while you keep the product.\n2.You can return the item for a refund (shipping cost will be at your expense). Once we receive the undamaged product, we'll process your refund minus any applicable handling fees.\n\nImportant Note: Please don't send any returns until we provide the correct return address. The address on your package is not our returns facility - sending items there may result in loss.\nPlease let me know which option you prefer so I can assist you further.

物流详情