Case #390

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客户邮箱

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物流查询 fc（自动/可空）

客户邮件内容

Hi,
I received the item today. I am very disappointed to see the actual product. The product is a no-name ‘made in china’ item. It seems very suspicious and under no circumstances will I use it due to the safety reasons. I bought 'Sonora Mini In-Ear Sleep Earbud’ and did not pay for some random made in china item.
I feel cheated 
Due to safety reasons I just cannot think of using it.

Tanveer Dhesi (She/Her)

> On Feb 8, 2026, at 11:56 PM, Sonora <no-reply@info.shoplineinfo.com> wrote:
> 
> Sonora 
>  
> Order 2665
> Sonora order 2665 - Shipment update
> Hi Tanveer Dhesi,
> There's an update on your order's shipment. Click 'Check order details' to find out more, or visit our store to view your order.
> Check order details <https://nqxmlfhn.r.ap-south-1.awstrack.me/L0/https:%2F%2Fsonora-ca.myshopline.com%2F1759112306787%2Forders%2F21073862952501327071057918%2Fauthenticate%3Fkey=c6c1a7d86295c5a1d27071a579b870e7%26orderMark=89064E5407C9180A15648A46A3DB50C1778137724D822DE7D804625F9ACF8DB8/1/0109019c4166b2d7-8cb82c31-cf74-4bf2-bded-1655741fe999-000000/5va5szD-im28tp3xaYrFO4LOc0A=245>
> Visit store <https://nqxmlfhn.r.ap-south-1.awstrack.me/L0/https:%2F%2Fsonora-ca.myshopline.com/1/0109019c4166b2d7-8cb82c31-cf74-4bf2-bded-1655741fe999-000000/wtrswiGzhNQ1dGCvVguddNYAtfU=245>
> Updated order （ 1 ） 
> 
> Sonora Mini In-Ear Sleep Earbuds
> White × 1
> Regards,
> Sonora team
>  
>  
>  
> Got questions? 
> We'll do everything we can to make your time with us enjoyable. If you have any questions or feedback, contact us via support@sonora-uk.com <mailto:support@sonora-uk.com>.
>  
> This email was sent by Sonora

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：7778054-2665

物流单号：UK907144091YP

店铺：Son-加拿大

产品：睡眠耳机-白色

金额：149.0 CAD

物流信息

物流状态：Delivered

最新日期：2026-02-16

更新天数：5天

状态摘要

Delivered | days_update=5 | V3J2Z9, Coquitlam, British Columbia, DELIVERED

查看物流详细信息

Number:  UK907144091YP
Package status:  Delivered (8 Days)
Country:  China -> Canada
VYANG:
2026-02-16 13:35 V3J2Z9, Coquitlam, British Columbia, DELIVERED
2026-02-15 23:51 Vancouver, OUT FOR DELIVERY
2026-02-15 23:20 Vancouver, OUTBOUND SCANNED
2026-02-15 22:38 Vancouver, TASK ASSIGNED
2026-02-15 22:04 Vancouver, ARRIVE TRANSITHUB
2026-02-15 21:00 Batch delivery to carrier
2026-02-15 13:30 Scanned arrived at FB Canada
2026-02-15 12:30 Cleared Customs
2026-02-14 11:53 Pick up by local carrier at destination port
2026-02-14 11:53 International shipment release - Import
2026-02-13 22:08 Port of departure - Departure
2026-02-13 17:12 Port of destination - Arrival
2026-02-12 15:50 Arrived at domestic terminal station
2026-02-12 11:51 International shipment release - Export
2026-02-12 11:51 Port of departure - Received by carrier
2026-02-12 06:50 Yanwen facility - Outbound
2026-02-11 07:02 Processing information input
2026-02-10 18:52 DONGGUAN, Depart from facility to service provider
2026-02-10 18:16 Yanwen Pickup Scan
2026-02-10 14:57 DONGGUAN, Shipment arrived
2026-02-09 10:13 Parcel information received
2026-02-09 03:20 Waybill Generated
======================================
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AI历史分析结果

检测语言：未分析

点击"AI历史总结"按钮进行分析

对话统计

总消息：6 条 | 客户：4 条 | 客服：2 条 | 下轮次：3

查看原始邮件内容

Hi,
I received the item today. I am very disappointed to see the actual product. The product is a no-name ‘made in china’ item. It seems very suspicious and under no circumstances will I use it due to the safety reasons. I bought 'Sonora Mini In-Ear Sleep Earbud’ and did not pay for some random made in china item.
I feel cheated 
Due to safety reasons I just cannot think of using it.

Tanveer Dhesi (She/Her)




> On Feb 8, 2026, at 11:56 PM, Sonora <no-reply@info.shoplineinfo.com> wrote:
> 
> Sonora 
>  
> Order 2665
> Sonora order 2665 - Shipment update
> Hi Tanveer Dhesi,
> There's an update on your order's shipment. Click 'Check order details' to find out more, or visit our store to view your order.
> Check order details <https://nqxmlfhn.r.ap-south-1.awstrack.me/L0/https:%2F%2Fsonora-ca.myshopline.com%2F1759112306787%2Forders%2F21073862952501327071057918%2Fauthenticate%3Fkey=c6c1a7d86295c5a1d27071a579b870e7%26orderMark=89064E5407C9180A15648A46A3DB50C1778137724D822DE7D804625F9ACF8DB8/1/0109019c4166b2d7-8cb82c31-cf74-4bf2-bded-1655741fe999-000000/5va5szD-im28tp3xaYrFO4LOc0A=245>
> Visit store <https://nqxmlfhn.r.ap-south-1.awstrack.me/L0/https:%2F%2Fsonora-ca.myshopline.com/1/0109019c4166b2d7-8cb82c31-cf74-4bf2-bded-1655741fe999-000000/wtrswiGzhNQ1dGCvVguddNYAtfU=245>
> Updated order （ 1 ） 
> 
> Sonora Mini In-Ear Sleep Earbuds
> White × 1
> Regards,
> Sonora team
>  
>  
>  
> Got questions? 
> We'll do everything we can to make your time with us enjoyable. If you have any questions or feedback, contact us via support@sonora-uk.com <mailto:support@sonora-uk.com>.
>  
> This email was sent by Sonora

类型判断结果

多重操作列表:

不是骗子

分类: None

[已含回复内容]

运输慢/延误解释

分类: 物流与发货状态 (Logistics & Shipping)

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=5 | V3J2Z9, Coquitlam, British Columbia, DELIVERED

reasoning：

发送状态

last_send_status：

last_send_at：

流水线状态

pipeline_status：

pipeline_at：

英文话术

中文话术

物流详情