Case #40

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

Re order number 1115...please cancel this order......I found another pet
grinder....I do not want this item....I would like a refund.....please do
not ship...I have also advised my credit card company...thank you

On Thu, Dec 18, 2025, 8:32 PM Avinora <no-reply@notify.shoplinesend.com>
wrote:

> Avinora
>
> Order 1115
> Your order is confirmed
>
> Hi JoAnn Millis
>
>
>
> We've received your order and we're getting it ready for you.
> Check order details
> <https://avinora-us.myshopline.com/1762251136053/orders/21073112321305409452186475/authenticate?key=c6c1a7d1b2d2b3a5e094f2b8647590f9&orderMark=04F73441293029F8FD0D69EB248E9E0D1E3E562E6BEE52C4E6D7893FD156EA97>
>
> Visit store <https://avinora-us.myshopline.com>
> Order Summary （ 1 ）
> Avinora Pet Nail Grinde
> Navy Blue
> × 1
> SKU：MJ078-BL
> $109.00 USD
> Subtotal $109.00 USD
> Shipping Free
> Total $109.00 USD
>
> Regards,
>
> The Avinora team
>
>
>
>
>
>
>
> Got questions?
>
> We'll do everything we can to make your time with us enjoyable. If you
> have any questions or feedback, contact us via support@avinora-uk.com.
>
>
>
> This email was sent by Avinora
> Unsubscribe <https:///user/unsubscribe>
>

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：维央物流

订单号：8109728-1115

物流单号：VY00000001518098

店铺：Avi-美国

产品：宠物磨甲器-蓝色

金额：109.0 USD

物流信息

物流状态：InTransit

最新日期：2025-12-23

更新天数：5天

状态摘要

InTransit | days_update=5 | SHENZHEN, Shipment is in transit to next facility

查看物流详细信息

Number:  VY00000001518098
Package status:  In transit (9 Days)
Country:  China -> United States
VYANG:
2025-12-23 08:40 SHENZHEN, Shipment is in transit to next facility
2025-12-22 09:53 DONGGUAN, Depart from facility to service provider
2025-12-21 16:33 DONGGUAN, Shipment arrived
2025-12-20 11:55 Parcel information received
======================================
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AI历史分析结果

检测语言：en

分析时间：2025-12-29T03:20:48.533440

历史消息总结

1. 客户要求取消订单1115并退款，因已找到其他宠物研磨机
2. 客服告知订单已发货（运单号VY00000001518098）无法取消，预计5天内送达
3. 客服重复确认订单状态及服务承诺

类型判断结果

category：订单管理 (Order Management)

secondary_type：感谢下单

is_match：true

confidence：0.95

logistics_status_summary：InTransit | days_update=5 | SHENZHEN, Shipment is in transit to next facility

reasoning：

客户明确要求取消已发货的订单（is_shipped=true），并声明已通知信用卡公司。根据规则，已发货订单的取消请求需归类为尝试拦截处理。

发送状态

last_send_status：success

last_send_at：2025-12-28T19:57:55Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：2025-12-28T17:27:18Z

英文话术

Dear Customer,

Thank you for your order and wish you a happy life.

Best regards,
Customer Service Team

中文话术

您所看到的金额差异是由于银行对国际交易收取的费用所致，这笔费用是由您的银行收取的，而非我们店铺收取的。我们网站所开具的金额是您下单时所显示的金额。
我们建议您联系您的银行以获取有关这些额外费用的更多详情。

物流详情