工单 #2782

返回工单列表
创建:2025-12-28T15:58:11Z | 更新:2025-12-30T07:27:37Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:维央物流
订单号:8109728-1115
物流单号:VY00000001518098
店铺:Avi-美国
产品:宠物磨甲器-蓝色
金额:109.0 USD
物流信息
物流状态:InTransit
最新日期:2025-12-23
更新天数:5天
状态摘要
InTransit | days_update=5 | SHENZHEN, Shipment is in transit to next facility
查看物流详细信息
Number:  VY00000001518098
Package status:  In transit (9 Days)
Country:  China -> United States
VYANG:
2025-12-23 08:40 SHENZHEN, Shipment is in transit to next facility
2025-12-22 09:53 DONGGUAN, Depart from facility to service provider
2025-12-21 16:33 DONGGUAN, Shipment arrived
2025-12-20 11:55 Parcel information received
======================================
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AI历史分析结果

检测语言:en
分析时间:2025-12-29T03:20:48.533440
历史消息总结
1. 客户要求取消订单1115并退款,因已找到其他宠物研磨机
2. 客服告知订单已发货(运单号VY00000001518098)无法取消,预计5天内送达
3. 客服重复确认订单状态及服务承诺
最新客户消息翻译
收到更新,感谢告知。

类型判断结果

category:订单管理 (Order Management)
secondary_type:感谢下单
is_match:true
confidence:0.95
logistics_status_summary:InTransit | days_update=5 | SHENZHEN, Shipment is in transit to next facility
reasoning:
客户明确要求取消已发货的订单(is_shipped=true),并声明已通知信用卡公司。根据规则,已发货订单的取消请求需归类为尝试拦截处理。
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2025-12-28T19:57:55Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:2025-12-28T17:27:18Z

  

英文话术

Dear Customer,

Thank you for your order and wish you a happy life.

Best regards,
Customer Service Team

中文话术

您所看到的金额差异是由于银行对国际交易收取的费用所致,这笔费用是由您的银行收取的,而非我们店铺收取的。我们网站所开具的金额是您下单时所显示的金额。
我们建议您联系您的银行以获取有关这些额外费用的更多详情。

物流详情

物流状态:InTransit
最新日期:2025-12-23
停更天数:5
查看物流文本
Number:  VY00000001518098
Package status:  In transit (9 Days)
Country:  China -> United States
VYANG:
2025-12-23 08:40 SHENZHEN, Shipment is in transit to next facility
2025-12-22 09:53 DONGGUAN, Depart from facility to service provider
2025-12-21 16:33 DONGGUAN, Shipment arrived
2025-12-20 11:55 Parcel information received
======================================
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