工单 #31132

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创建:2026-02-17T15:18:41Z | 更新:2026-02-19T20:05:12Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:8110548-2841
物流单号:4PX3002492256764CN
店铺:SM-美国
产品:CD播放机-黑色
金额:149.0 USD
物流信息
物流状态:Delivered
最新日期:2026-02-15
更新天数:3天
状态摘要
Delivered | days_update=3 | Hingham, Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
查看物流详细信息
Number:  4PX3002492256764CN
Package status:  Delivered (5 Days)
Country:  China -> United States
VYANG:
2026-02-15 11:15 Hingham, Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
2026-02-15 06:23 Hingham, Out for Delivery
2026-02-15 06:18 Malden, Departed GOFO Delivery Station
2026-02-14 11:02 Malden, Arrived at GOFO Delivery Station
2026-02-14 07:35 Carteret, Departed GOFO Regional Hub
2026-02-13 23:49 Carteret, Arrived at GOFO Regional Hub
2026-02-13 17:00 In transit it's progressing through Post network
2026-02-13 13:26 Customs clearance agent received the shipment in destnation country.
2026-02-13 05:43 Arrival to the destination airport
2026-02-12 20:14 Departure from the original airport
2026-02-12 13:39 Released from customs: customs cleared.
2026-02-12 10:14 Hand over to airline.
2026-02-11 07:48 Nancheng, Depart from facility to service provider.
2026-02-11 04:01 Nancheng, Shipment arrived at facility and measured.
2026-02-11 03:59 Nancheng, Shipment arrived at facility and measured.
2026-02-11 03:59 Nancheng, Shipment picked up.
2026-02-10 21:48 DONGGUAN, Depart from facility to service provider
2026-02-10 13:55 DONGGUAN, Shipment arrived
2026-02-10 11:59 Shipping Label Created
2026-02-08 13:01 Parcel information received
2026-02-08 13:01 Parcel information received
======================================
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AI历史分析结果

检测语言:未分析
分析时间:2026-02-20T04:00:21.373338
历史消息总结
客户Kevin Whalen(订单号2841)收到的CD播放器无法通过蓝牙连接车载信息娱乐系统,要求退货并退款。
客服回复请客户提供问题视频,以判断是否为产品缺陷或帮助设置,承诺24小时内回复,并提醒在收到正确的退货地址前不要寄回商品,包装上的地址不是退货地址。
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-02-20T03:52:38.433779

类型判断结果

多重操作列表:
不明企图 (索要具体需求)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=3 | Hingham, Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-02-19T20:05:03Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Kevin Whalen,

Thank you for your message.
We have received the email you sent; however, we are unsure of your specific request. Could you please provide more details or let us know how we can assist you with this?
Looking forward to hearing from you.
Best regards,

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-02-15
停更天数:3
查看物流文本
Number:  4PX3002492256764CN
Package status:  Delivered (5 Days)
Country:  China -> United States
VYANG:
2026-02-15 11:15 Hingham, Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
2026-02-15 06:23 Hingham, Out for Delivery
2026-02-15 06:18 Malden, Departed GOFO Delivery Station
2026-02-14 11:02 Malden, Arrived at GOFO Delivery Station
2026-02-14 07:35 Carteret, Departed GOFO Regional Hub
2026-02-13 23:49 Carteret, Arrived at GOFO Regional Hub
2026-02-13 17:00 In transit it's progressing through Post network
2026-02-13 13:26 Customs clearance agent received the shipment in destnation country.
2026-02-13 05:43 Arrival to the destination airport
2026-02-12 20:14 Departure from the original airport
2026-02-12 13:39 Released from customs: customs cleared.
2026-02-12 10:14 Hand over to airline.
2026-02-11 07:48 Nancheng, Depart from facility to service provider.
2026-02-11 04:01 Nancheng, Shipment arrived at facility and measured.
2026-02-11 03:59 Nancheng, Shipment arrived at facility and measured.
2026-02-11 03:59 Nancheng, Shipment picked up.
2026-02-10 21:48 DONGGUAN, Depart from facility to service provider
2026-02-10 13:55 DONGGUAN, Shipment arrived
2026-02-10 11:59 Shipping Label Created
2026-02-08 13:01 Parcel information received
2026-02-08 13:01 Parcel information received
======================================
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