Case #459

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2222

物流单号：215981793509

店铺：WA-爱尔兰

产品：投影仪-英规

金额：149.0 EUR

物流信息

物流状态：Delivered

最新日期：2026-01-15

更新天数：69天

状态摘要

Delivered | days_update=69 | Ireland Delivered, The parcel has been delivered.

查看物流详细信息

Number:  215981793509
Package status:  Delivered (14 Days)
Country:  CN -> IE
VYANG 维央:
2026-01-15 20:14 Ireland Delivered, The parcel has been delivered.
2026-01-15 15:47 Ireland DeliveryReady, The parcel is expected to be delivered during the day.
2026-01-15 15:47 Ireland The parcel is expected to be delivered during the day.
2026-01-15 14:14 Ireland The parcel has reached the parcel center.
2026-01-15 06:40 Ireland The parcel has reached the parcel center.
2026-01-15 06:40 Ireland InTransit, The parcel has reached the parcel center.
2026-01-14 04:40 Ireland InTransit, The parcel was handed over to GLS.
2026-01-14 04:40 Ireland The parcel was handed over to GLS.
2026-01-10 22:10 Custom clearance completed
2026-01-10 22:10 InTransit Custom clearance completed
2026-01-10 14:09 Parcel arrives at Airport, Parcel Arrival
2026-01-10 14:09 Parcel arrives at Airport Parcel Arrival
2026-01-10 14:09 InTransit Parcel arrives at Airport, Parcel Arrival
2026-01-09 00:25 Parcel is leaving Airport, Parcel Leaving Port
2026-01-09 00:25 Parcel is leaving Airport Parcel Leaving Port
2026-01-09 00:25 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-01-07 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-01-07 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-01-07 16:40 InTransit Customs declaration completed
2026-01-07 16:40 Customs declaration completed
2026-01-07 05:29 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-01-07 05:29 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-01-06 23:23 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-01-06 23:23 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-01-06 20:43 DONGGUAN Depart from facility to service provider
2026-01-05 21:00 DONGGUAN Shipment arrived
2026-01-02 20:03 Ireland The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.
2026-01-02 19:03 Parcel information received
2026-01-02 19:03 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

协商方案 B: 退10%保留 vs 自费退货

分类: 退货请求

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=69 | Ireland Delivered, The parcel has been delivered.

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-25T09:00:46Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We're committed to resolving your concern and would like to offer two solutions:

1.We can refund 10% of your order amount while you keep the product.
2.You can return the item for a refund (shipping cost will be at your expense). Once we receive the undamaged product, we'll process your refund minus any applicable handling fees.

Important Note: Please don't send any returns until we provide the correct return address. The address on your package is not our returns facility - sending items there may result in loss.
Please let me know which option you prefer so I can assist you further.

Best regards,
Lin

物流详情