Case #496

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#4963

物流单号：RELR3Q6NP35J

店铺：ELE-英国

产品：黑色面罩

金额：178.99 GBP

物流信息

物流状态：Delivered

最新日期：2026-02-18

更新天数：4天

状态摘要

Delivered | days_update=4 | Delivered Customer collected the parcel

查看物流详细信息

Number:  RELR3Q6NP35J
Package status:  Delivered (12 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-18 18:57 Delivered Customer collected the parcel
2026-02-17 16:45 Ready for customer collection at pitstop
2026-02-17 16:45 DeliveryReady Ready for customer collection at pitstop
2026-02-17 05:26 Order received from the sender
2026-02-17 05:26 InTransit Order received from the sender
2026-02-16 20:35 Order received from the sender
2026-02-16 20:35 InTransit Order received from the sender
2026-02-14 04:10 InTransit Custom clearance completed
2026-02-14 04:10 Custom clearance completed
2026-02-13 21:14 Parcel arrives at Airport, Parcel Arrival
2026-02-13 21:14 Parcel arrives at Airport Parcel Arrival
2026-02-13 21:14 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-12 22:27 Parcel is leaving Airport Parcel Leaving Port
2026-02-12 22:27 Parcel is leaving Airport, Parcel Leaving Port
2026-02-12 22:27 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-10 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-10 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-10 00:58 Preparing for customer collection
2026-02-10 00:58 InTransit Preparing for customer collection
2026-02-09 17:10 InTransit Customs declaration completed
2026-02-09 17:10 Customs declaration completed
2026-02-09 05:02 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-09 05:02 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-08 19:47 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-08 19:47 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-08 15:42 DONGGUAN Depart from facility to service provider
2026-02-07 18:45 DONGGUAN Shipment arrived
2026-02-07 10:36 Order details received
2026-02-07 10:36 Parcel Data Received
2026-02-07 10:36 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

告知我们无法提供90%的退款，您保留产品，我们最高可以退款40% (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=4 | Delivered Customer collected the parcel

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-11T03:56:47Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

After our review, we would like to explain the situation to you. We are unable to provide a 90% refund and can only offer up to a 40% refund. You may keep the product, which can help avoid the hassle of sending it back and forth.

If you agree with this arrangement, please reply to confirm, and I will process the refund immediately. The funds will be returned to your account within 5-10 business days.

Looking forward to your reply, and thank you for your understanding and cooperation.

Best regards,
Lin

物流详情