工单 #29262

返回工单列表
创建:2026-02-19T16:01:29Z | 更新:2026-03-11T03:56:47Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#4963
物流单号:RELR3Q6NP35J
店铺:ELE-英国
产品:黑色面罩
金额:178.99 GBP
物流信息
物流状态:Delivered
最新日期:2026-02-18
更新天数:4天
状态摘要
Delivered | days_update=4 | Delivered Customer collected the parcel
查看物流详细信息
Number:  RELR3Q6NP35J
Package status:  Delivered (12 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-18 18:57 Delivered Customer collected the parcel
2026-02-17 16:45 Ready for customer collection at pitstop
2026-02-17 16:45 DeliveryReady Ready for customer collection at pitstop
2026-02-17 05:26 Order received from the sender
2026-02-17 05:26 InTransit Order received from the sender
2026-02-16 20:35 Order received from the sender
2026-02-16 20:35 InTransit Order received from the sender
2026-02-14 04:10 InTransit Custom clearance completed
2026-02-14 04:10 Custom clearance completed
2026-02-13 21:14 Parcel arrives at Airport, Parcel Arrival
2026-02-13 21:14 Parcel arrives at Airport Parcel Arrival
2026-02-13 21:14 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-12 22:27 Parcel is leaving Airport Parcel Leaving Port
2026-02-12 22:27 Parcel is leaving Airport, Parcel Leaving Port
2026-02-12 22:27 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-10 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-10 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-10 00:58 Preparing for customer collection
2026-02-10 00:58 InTransit Preparing for customer collection
2026-02-09 17:10 InTransit Customs declaration completed
2026-02-09 17:10 Customs declaration completed
2026-02-09 05:02 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-09 05:02 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-08 19:47 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-08 19:47 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-08 15:42 DONGGUAN Depart from facility to service provider
2026-02-07 18:45 DONGGUAN Shipment arrived
2026-02-07 10:36 Order details received
2026-02-07 10:36 Parcel Data Received
2026-02-07 10:36 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
您好,先生/女士。

感谢您的回复,但40%的退款我无法接受,以下是我的理由。我知道您正在尽一切努力来解决这个问题,但也许您没有注意到,在英国,如果顾客不满意,必须退回商品以获得全额退款。现在不仅您要求支付处理费用,而且只提供40%的退款,我不希望保留这个商品,因为如我所述,它低于英国标准。请与您的经理沟通,并给我90%的退款,这是我为解决此事所能接受的最低要求。这真的让人感到疲惫。或者,请提供英国的地址让我退回商品。

不要提供外国地址,因为您从未指出该产品来自中国,并且买家需承担退货费用。在购买时,您应该始终明确说明这一点。

迈克尔·马斯特
对话统计
总消息:31 条 | 客户:13 条 | 客服:18 条 | 下轮次:19
解析时间:2026-03-11T10:10:28.852387

类型判断结果

多重操作列表:
告知我们无法提供90%的退款,您保留产品,我们最高可以退款40% (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=4 | Delivered Customer collected the parcel
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-11T03:56:47Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

After our review, we would like to explain the situation to you. We are unable to provide a 90% refund and can only offer up to a 40% refund. You may keep the product, which can help avoid the hassle of sending it back and forth.

If you agree with this arrangement, please reply to confirm, and I will process the refund immediately. The funds will be returned to your account within 5-10 business days.

Looking forward to your reply, and thank you for your understanding and cooperation.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-02-18
停更天数:4
查看物流文本
Number:  RELR3Q6NP35J
Package status:  Delivered (12 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-18 18:57 Delivered Customer collected the parcel
2026-02-17 16:45 Ready for customer collection at pitstop
2026-02-17 16:45 DeliveryReady Ready for customer collection at pitstop
2026-02-17 05:26 Order received from the sender
2026-02-17 05:26 InTransit Order received from the sender
2026-02-16 20:35 Order received from the sender
2026-02-16 20:35 InTransit Order received from the sender
2026-02-14 04:10 InTransit Custom clearance completed
2026-02-14 04:10 Custom clearance completed
2026-02-13 21:14 Parcel arrives at Airport, Parcel Arrival
2026-02-13 21:14 Parcel arrives at Airport Parcel Arrival
2026-02-13 21:14 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-12 22:27 Parcel is leaving Airport Parcel Leaving Port
2026-02-12 22:27 Parcel is leaving Airport, Parcel Leaving Port
2026-02-12 22:27 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-10 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-10 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-10 00:58 Preparing for customer collection
2026-02-10 00:58 InTransit Preparing for customer collection
2026-02-09 17:10 InTransit Customs declaration completed
2026-02-09 17:10 Customs declaration completed
2026-02-09 05:02 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-09 05:02 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-08 19:47 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-08 19:47 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-08 15:42 DONGGUAN Depart from facility to service provider
2026-02-07 18:45 DONGGUAN Shipment arrived
2026-02-07 10:36 Order details received
2026-02-07 10:36 Parcel Data Received
2026-02-07 10:36 Parcel information received
======================================
Powered by www.17track.net.