工单 #32423

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创建：2026-02-21T09:39:37Z | 更新：2026-03-11T03:56:44Z

输入

工单ID（用于发送回复）
客户邮箱
运单号（可手动覆盖）
物流查询 fc（自动/可空）
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名：晓琳
订单号：#3644
物流单号：YT2605000704757058
店铺：MC-澳洲
产品：路由器
金额：299.0 AUD
物流信息
物流状态：Delivered
最新日期：2026-03-01
更新天数：9天
状态摘要
Delivered | days_update=9 | Delivered.
查看物流详细信息 
Number:  YT2605000704757058
Package status:  Delivered (7 Days)
Country:  CN -> AU
VYANG 维央:
2026-03-01 08:30 Delivered.
2026-02-28 19:06 Gold Coast Station 【Gold Coast Station】Shipment out for delivery.
2026-02-28 19:01 Gold Coast Station 【Gold Coast Station】Dispatch task assigned to DA.
2026-02-28 17:14 Gold Coast Station 【Gold Coast Station】Arrived.
2026-02-28 15:42 Brisbane Center 【Brisbane Center】Arrived.
2026-02-28 15:42 Brisbane Center 【Brisbane Center】Received.
2026-02-27 11:18 Delivered to local carrier
2026-02-26 08:48 AU International flight has arrived
2026-02-26 02:50 BRISBANE, Queensland, AU Clearance processing completed - Import
2026-02-26 01:50 In clearance processing - Import
2026-02-25 21:22 International flight has departed
2026-02-24 00:36 CN Arrived at the origin international airport
2026-02-23 16:06 Mainland China, CN Shipment is in transit to next facility
2026-02-23 02:33 Mainland China, CN Departed from sort facility
2026-02-22 20:49 Mainland China, CN Arrived at origin facility
2026-02-22 18:35 DONGGUAN Depart from facility to service provider
2026-02-22 14:13 DONGGUAN Shipment arrived
2026-02-19 21:37 Shipment information received
2026-02-19 21:37 Parcel information received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
你的视频无法展示实际发生的情况

首先，点击鼠标的人并没有点击启用按钮

其次，选择DYNU后，按保存并退出DDNS

第三，返回到DDNS，你会发现它又回到了3222.org

我已经决定我要退款，请把详细信息发给我

此致

Terry Flynn

手机: 0418 742 912
对话统计
总消息：11 条 | 客户：5 条 | 客服：6 条 | 下轮次：7
解析时间：2026-03-11T10:10:26.348135

类型判断结果

多重操作列表:
产品不工作 (索取视频)
分类: 其他问题
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：Delivered | days_update=9 | Delivered.
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-11T03:56:43Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Terry Flynn,

We're sorry to hear you're having trouble with your product. Could you please send us a video showing the issue? This will help us determine if it's a product defect or if we can help you with the setup.
We'll review your video and respond within 24 hours.
Important: Please don't return the item until we provide you with the correct return address. The address on the package is not for returns.

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：Delivered

    
最新日期：2026-03-01

    
停更天数：9

    

      查看物流文本
      
Number:  YT2605000704757058
Package status:  Delivered (7 Days)
Country:  CN -> AU
VYANG 维央:
2026-03-01 08:30 Delivered.
2026-02-28 19:06 Gold Coast Station 【Gold Coast Station】Shipment out for delivery.
2026-02-28 19:01 Gold Coast Station 【Gold Coast Station】Dispatch task assigned to DA.
2026-02-28 17:14 Gold Coast Station 【Gold Coast Station】Arrived.
2026-02-28 15:42 Brisbane Center 【Brisbane Center】Arrived.
2026-02-28 15:42 Brisbane Center 【Brisbane Center】Received.
2026-02-27 11:18 Delivered to local carrier
2026-02-26 08:48 AU International flight has arrived
2026-02-26 02:50 BRISBANE, Queensland, AU Clearance processing completed - Import
2026-02-26 01:50 In clearance processing - Import
2026-02-25 21:22 International flight has departed
2026-02-24 00:36 CN Arrived at the origin international airport
2026-02-23 16:06 Mainland China, CN Shipment is in transit to next facility
2026-02-23 02:33 Mainland China, CN Departed from sort facility
2026-02-22 20:49 Mainland China, CN Arrived at origin facility
2026-02-22 18:35 DONGGUAN Depart from facility to service provider
2026-02-22 14:13 DONGGUAN Shipment arrived
2026-02-19 21:37 Shipment information received
2026-02-19 21:37 Parcel information received
======================================
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