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工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

Hai Lin, Sorry I forgot your response during my holiday, hence my mail. Please find enclosed a picture of the charger I am using. Trust this suffice for investigating the root course of my problem. If you need anything else, please let me know. Best regards, Gert Hofland

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订单字段

AI历史分析结果

海林，

抱歉，我在度假期间忘记了你的回复，因此给你发这封邮件。

请查收我正在使用的充电器的图片。希望这足以帮助调查我问题的根本原因。

如果你需要其他任何东西，请告诉我。

此致，

敬礼，

Gert Hofland

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流水线状态

目标语种话术

Dear Hoflandhome,

The charger you are using has a specification of 5V/2.1A, and the current has already exceeded the range that the headphones can handle, which may affect the charging effect or even cause minor damage to the device.
We recommend that you switch to a standard 5V/2A charger to try charging again and avoid using the fast charging mode of your phone. This will ensure the safety of the headphones and smooth charging.
We hope you can use them successfully after the replacement. If you have any other questions, please feel free to let us know.

Best regards,
Lin

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