工单 #32865

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创建：2026-02-22T12:56:29Z | 更新：2026-03-25T10:35:05Z

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工单ID（用于发送回复）
客户邮箱
运单号（可手动覆盖）
物流查询 fc（自动/可空）
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订单字段

姓名：晓琳
订单号：#2029
物流单号：4PX3002166210955CN
店铺：M-加拿大
产品：空气净化器滤芯
金额：288.0 CAD
物流信息
物流状态：Exception
最新日期：2025-11-17
更新天数：126天
状态摘要
Exception | days_update=126 | Toronto, Canada Departed from our facility.
查看物流详细信息 
Number:  4PX3002166210955CN
Package status:  Expired (137 Days)
Country:  CN -> CA
VYANG 维央:
2025-11-17 20:47 Toronto, Canada Departed from our facility.
2025-11-14 20:20 Toronto, Canada We've got your package.
2025-11-12 11:02 CA Arrived Warehouse
2025-11-11 11:50 Arrival to the destination airport
2025-11-11 11:45 CA Cleared Customs
2025-11-11 10:40 Departure from the original airport
2025-11-10 12:00 Hand over to airline.
2025-11-08 08:59 Nancheng Depart from facility to service provider.
2025-11-07 21:07 DONGGUAN Depart from facility to service provider
2025-11-07 20:55 Nancheng Shipment arrived at facility and measured.
2025-11-07 20:55 Nancheng Shipment picked up.
2025-11-07 12:55 Package information received.
2025-11-06 21:24 DONGGUAN Shipment arrived
2025-11-03 13:41 Parcel information received
2025-11-02 11:25 Parcel information received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
嗨，

从工厂到我家的过程是你们的责任，不是我的。我已经全额付款购买了我未收到的产品。如果不采取措施退款给我，这可能被视为盗窃，我将采取相应行动。

请退款给我，并自行处理你们的供应商，不要牵涉到我。我在此情况下是客户也是受害者。

此致

JM Choronzey
对话统计
总消息：7 条 | 客户：4 条 | 客服：3 条 | 下轮次：4
解析时间：2026-03-25T18:34:05.539620

类型判断结果

多重操作列表:
很抱歉，您的包裹是在去年11月份停更，您今年2月份来咨询时已经超过了可查询时期，很抱歉我们无法查询到订单情况 (手动)
分类: 其他问题
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：Exception | days_update=126 | Toronto, Canada Departed from our facility.
reasoning：

      

      

        
        
      

      
        

          
          

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物流详情

    
物流状态：Exception

    
最新日期：2025-11-17

    
停更天数：126

    

      查看物流文本
      
Number:  4PX3002166210955CN
Package status:  Expired (137 Days)
Country:  CN -> CA
VYANG 维央:
2025-11-17 20:47 Toronto, Canada Departed from our facility.
2025-11-14 20:20 Toronto, Canada We've got your package.
2025-11-12 11:02 CA Arrived Warehouse
2025-11-11 11:50 Arrival to the destination airport
2025-11-11 11:45 CA Cleared Customs
2025-11-11 10:40 Departure from the original airport
2025-11-10 12:00 Hand over to airline.
2025-11-08 08:59 Nancheng Depart from facility to service provider.
2025-11-07 21:07 DONGGUAN Depart from facility to service provider
2025-11-07 20:55 Nancheng Shipment arrived at facility and measured.
2025-11-07 20:55 Nancheng Shipment picked up.
2025-11-07 12:55 Package information received.
2025-11-06 21:24 DONGGUAN Shipment arrived
2025-11-03 13:41 Parcel information received
2025-11-02 11:25 Parcel information received
======================================
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