工单 #32800

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创建:2026-02-22T12:56:30Z | 更新:2026-03-23T09:01:41Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1363
物流单号:RELR0Q27CQCN
店铺:Riv-英国
产品:条形音响-黑色
金额:159.0 GBP
物流信息
物流状态:Delivered
最新日期:2026-02-18
更新天数:33天
状态摘要
Delivered | days_update=33 | Delivered
查看物流详细信息
Number:  RELR0Q27CQCN
Package status:  Delivered (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-18 20:33 Delivered
2026-02-18 19:33 Out for delivery with our courier
2026-02-18 10:49 Scheduled for delivery
2026-02-18 07:36 Order received from the sender
2026-02-16 20:18 Order received from the sender
2026-02-16 20:18 InTransit Order received from the sender
2026-02-14 23:01 Custom clearance completed
2026-02-14 21:15 Parcel arrives at Airport Parcel Arrival
2026-02-14 21:15 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-13 19:43 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-13 19:43 Parcel is leaving Airport Parcel Leaving Port
2026-02-12 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-12 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-12 14:00 InTransit Customs declaration completed
2026-02-12 14:00 Customs declaration completed
2026-02-11 02:48 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-11 02:48 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-10 22:35 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-10 22:35 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-10 21:43 DONGGUAN Depart from facility to service provider
2026-02-09 19:09 DONGGUAN Shipment arrived
2026-02-09 10:46 Order details received
2026-02-09 10:46 Parcel information received
2026-02-09 10:46 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我什么时候可以收到我的重新
对话统计
总消息:15 条 | 客户:8 条 | 客服:7 条 | 下轮次:8
解析时间:2026-03-23T15:37:27.015624

类型判断结果

多重操作列表:
告知顾客您的包裹正在清关中,请联系物流客服准备清关材料清关 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=33 | Delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T09:01:40Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Your package is currently in the customs clearance stage and may be slightly delayed.  
To ensure the package passes smoothly, please contact the logistics customer service, prepare the relevant customs clearance documents, and cooperate accordingly.  
We look forward to your cooperation so that we can complete the customs clearance as soon as possible and deliver the package to you quickly.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-02-18
停更天数:33
查看物流文本
Number:  RELR0Q27CQCN
Package status:  Delivered (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-18 20:33 Delivered
2026-02-18 19:33 Out for delivery with our courier
2026-02-18 10:49 Scheduled for delivery
2026-02-18 07:36 Order received from the sender
2026-02-16 20:18 Order received from the sender
2026-02-16 20:18 InTransit Order received from the sender
2026-02-14 23:01 Custom clearance completed
2026-02-14 21:15 Parcel arrives at Airport Parcel Arrival
2026-02-14 21:15 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-13 19:43 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-13 19:43 Parcel is leaving Airport Parcel Leaving Port
2026-02-12 18:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-12 18:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-12 14:00 InTransit Customs declaration completed
2026-02-12 14:00 Customs declaration completed
2026-02-11 02:48 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-11 02:48 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-10 22:35 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-10 22:35 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-10 21:43 DONGGUAN Depart from facility to service provider
2026-02-09 19:09 DONGGUAN Shipment arrived
2026-02-09 10:46 Order details received
2026-02-09 10:46 Parcel information received
2026-02-09 10:46 Parcel Data Received
======================================
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