Case #733

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2226

物流单号：JVGL06280721000211258478

店铺：Ele-荷兰

产品：黑色面罩

金额：189.0 EUR

物流信息

物流状态：Delivered

最新日期：2026-02-21

更新天数：30天

状态摘要

Delivered | days_update=30 | Delivered Collected from DHL Locker by the recipient

查看物流详细信息

Number:  JVGL06280721000211258478
Package status:  Delivered (9 Days)
Country:  CN -> NL
VYANG 维央:
2026-02-21 07:03 Delivered Collected from DHL Locker by the recipient
2026-02-20 19:02 Parcel delivered in DHL Locker and is ready for collection
2026-02-20 18:54 INTERNAL EVENT - Parcel not ready for collection at DHL ServicePoint
2026-02-20 17:41 Out for delivery with the courier
2026-02-20 13:24 Arrived in your region
2026-02-20 10:04 New delivery attempt on the next delivery day
2026-02-20 09:59 Delivery instruction changed to delivery at DHL ServicePoint
2026-02-20 02:16 Returned from the route of the courier
2026-02-20 02:15 Request by the recipient for delivery at DHL ServicePoint
2026-02-20 02:15 Request by the recipient for delivery at DHL ServicePoint
2026-02-20 02:15 Delivery instruction changed to delivery at DHL ServicePoint
2026-02-20 02:15 Delivery instruction changed to delivery at DHL ServicePoint
2026-02-20 01:28 We missed each other we will forward your parcel to a DHL ServicePoint
2026-02-20 01:28 We missed each other, we will forward your parcel to a DHL ServicePoint
2026-02-20 01:23 We missed each other new attempt on the next delivery day
2026-02-20 01:23 We missed each other, new attempt on the next delivery day
2026-02-20 01:21 Delivered in mailbox
2026-02-19 17:38 Out for delivery with the courier
2026-02-19 15:10 Arrived in your region
2026-02-18 22:30 Processed at the sorting center
2026-02-18 01:56 Custom clearance completed
2026-02-16 21:58 Parcel arrives at Airport, Parcel Arrival
2026-02-16 21:58 Parcel arrives at Airport Parcel Arrival
2026-02-15 07:09 Parcel is leaving Airport, Parcel Leaving Port
2026-02-15 07:09 Parcel is leaving Airport Parcel Leaving Port
2026-02-14 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-14 15:20 Customs declaration completed
2026-02-13 23:22 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-13 20:36 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-13 20:36 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-13 15:11 DONGGUAN Depart from facility to service provider
2026-02-12 19:13 DONGGUAN Shipment arrived
2026-02-12 11:01 Shipment not yet received or processed
2026-02-12 11:01 Shipment not yet received or processed
2026-02-12 11:00 Parcel information received
2026-02-12 11:00 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

最新客户消息翻译

亲爱的林，

你所要求的事情是不可能的！我与DHL的一位客服代表进行了交谈，他们确认你所要求的他们无法提供。

作为发件人，你需要提交索赔。他们已经开立了一个索赔，并提供给我这个案件号码：
40634176。

我已附上我们对话的截图，这样你就有书面证明。

请不要再向我要求以下内容，因为我无法发送。我希望现在就解决这个问题。

谢谢。

此致，

敬礼，

Yaël

2026年3月12日07:29，Eleganse写道：

尊敬的客户，

感谢您在我们查询您的包裹状态期间的耐心等待。

我们已与DHL联系以发起调查；然而，由于我们是发件人，而非送货地址的居民，DHL的内部政策要求
收件人（您）
来提交正式索赔或请求官方调查。他们已通知我们，由于我们不是交付地点的收件方，因此无法直接处理“丢失包裹”的请求。

为了尽快解决此问题，我们恳请您协助完成以下事项：

直接联系 DHL：
请使用您的追踪号码联系当地的 DHL 办公室。

申请官方调查：
请告知他们包裹尚未收到，并且您希望发起正式调查。

获取“未收货”或“丢失包裹”声明：
请向 DHL 索取官方书面确认或案件参考编号，说明包裹被视为丢失或未送达。

一旦您从他们那里获得此官方文件或参考编号，请立即转发给我们。有了该确认，我们将能够无延迟地处理您的退款或替换事宜。我们对于这一额外步骤深表歉意，但这是DHL提供解决索赔所需信息的唯一途径。感谢您的合作与理解。

此致，

林

对话统计

总消息：31 条 | 客户：16 条 | 客服：15 条 | 下轮次：16

解析时间：2026-03-24T10:09:32.778080

类型判断结果

多重操作列表:

表达感谢 (感谢购买与耐心)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=30 | Delivered Collected from DHL Locker by the recipient

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-24T03:57:40Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Thank you very much for your patience and for choosing to shop with us. We truly appreciate your support.
Please feel free to contact us with any questions you may have.
We wish you all the best and hope you have a wonderful day!
Best regards,

Best regards,
Lin

物流详情