Dear Alain Pages24,
We are sorry to learn that you have returned the item.
Before providing a solution, could you please tell us the address you return the package to, also please tell us the tracking number so that we could confirm if the product has been returned to the correct address. If there is no tracking number, you could provide any other receipt that could prove the return, and the receipt must clearly show the delivery address.
The above information will help us to check the shipping information about the returned package in the shortest time. Once we receive your reply, we will get back to you as soon as possible. In order to save your precious time, please try to provide relevant information.
Thank you so much for your cooperation and we are looking forward to your reply.
Best regards,
Lin