工单 #36926

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创建:2026-03-03T08:48:27Z | 更新:2026-03-25T05:39:52Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#1824
物流单号:YT2605100704282535
店铺:Avi-美国
产品:擦窗机器人-美规
金额:278.99 USD
物流信息
物流状态:Delivered
最新日期:2026-02-28
更新天数:23天
状态摘要
Delivered | days_update=23 | Chantilly Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
查看物流详细信息
Number:  YT2605100704282535
Package status:  Delivered (6 Days)
Country:  CN -> US
VYANG 维央:
2026-02-28 11:07 Chantilly Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
2026-02-28 05:11 Chantilly Out for Delivery
2026-02-28 05:06 Springfield Departed GOFO Delivery Station
2026-02-27 13:26 Springfield Arrived at GOFO Delivery Station
2026-02-27 05:55 Carteret Departed GOFO Regional Hub
2026-02-27 02:12 Carteret Arrived at GOFO Regional Hub
2026-02-26 05:32 Delivered to local carrier
2026-02-25 19:56 Clearance processing completed - Import
2026-02-25 18:47 In clearance processing - Import
2026-02-25 04:42 US International flight has arrived
2026-02-24 19:43 International flight has departed
2026-02-24 01:07 CN Arrived at the origin international airport
2026-02-23 17:07 Mainland China, CN Shipment is in transit to next facility
2026-02-23 07:55 Mainland China, CN Departed from sort facility
2026-02-23 01:07 Mainland China, CN Arrived at origin facility
2026-02-22 18:35 DONGGUAN Depart from facility to service provider
2026-02-22 11:40 DONGGUAN Shipment arrived
2026-02-20 23:14 Parcel information received
2026-02-20 23:14 Shipment information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
林,

我不会再等待你采取行动来解决并支付中国要求的关税,这完全是你的责任;如果你今天不立即采取行动,你的持续拖延很可能导致包裹被退回。

如果你不立即完成相关操作,我将开始通过我的支付方式提交全额退款的争议请求,并提交负面在线评价;请向我提供你已完成操作的证据。

乔纳森
对话统计
总消息:25 条 | 客户:12 条 | 客服:13 条 | 下轮次:14
解析时间:2026-03-25T10:16:46.031561

类型判断结果

多重操作列表:
跟顾客说卡关这个情况我们在之前的退货说明里说了 具体的情况我们没办法了解 只能等海关放行我们收到包裹才可以处理退款 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=23 | Chantilly Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T05:39:51Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Regarding the issue you mentioned about the stuck package, we have already explained it in the previous return instructions. At the moment, we are unable to determine the specific reason, and can only wait until customs releases the package and it returns to us before we can proceed with the refund. Once the package arrives, we will handle it for you immediately and notify you of the result. In the meantime, we kindly ask for your patience and thank you for your cooperation. We look forward to resolving the issue for you as soon as possible.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-02-28
停更天数:23
查看物流文本
Number:  YT2605100704282535
Package status:  Delivered (6 Days)
Country:  CN -> US
VYANG 维央:
2026-02-28 11:07 Chantilly Delivered, Door/Yard. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or cs@mail.gofoexpress.com
2026-02-28 05:11 Chantilly Out for Delivery
2026-02-28 05:06 Springfield Departed GOFO Delivery Station
2026-02-27 13:26 Springfield Arrived at GOFO Delivery Station
2026-02-27 05:55 Carteret Departed GOFO Regional Hub
2026-02-27 02:12 Carteret Arrived at GOFO Regional Hub
2026-02-26 05:32 Delivered to local carrier
2026-02-25 19:56 Clearance processing completed - Import
2026-02-25 18:47 In clearance processing - Import
2026-02-25 04:42 US International flight has arrived
2026-02-24 19:43 International flight has departed
2026-02-24 01:07 CN Arrived at the origin international airport
2026-02-23 17:07 Mainland China, CN Shipment is in transit to next facility
2026-02-23 07:55 Mainland China, CN Departed from sort facility
2026-02-23 01:07 Mainland China, CN Arrived at origin facility
2026-02-22 18:35 DONGGUAN Depart from facility to service provider
2026-02-22 11:40 DONGGUAN Shipment arrived
2026-02-20 23:14 Parcel information received
2026-02-20 23:14 Shipment information received
======================================
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