Case #778

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2961

物流单号：H01SRA0060397227

店铺：WA-英国

产品：投影仪-英规

金额：129.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-03-01

更新天数：22天

状态摘要

Delivered | days_update=22 | Delivered Your parcel has been delivered to your neighbour

查看物流详细信息

Number:  H01SRA0060397227
Package status:  Delivered (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-01 05:27 Delivered Your parcel has been delivered to your neighbour
2026-03-01 01:04 Your local courier will deliver your parcel between 19:00 and 21:00 today
2026-03-01 01:04 DeliveryReady Your local courier will deliver your parcel between 19:00 and 21:00 today
2026-02-28 21:10 Your parcel is on its way to you today
2026-02-28 15:02 InTransit Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2026-02-28 15:02 Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2026-02-28 07:11 InTransit Your parcel is at the delivery depot and we'll let you know when it's out for delivery
2026-02-27 19:07 We're processing your parcel at our hub
2026-02-27 19:07 InTransit We're processing your parcel at our hub
2026-02-25 18:07 InTransit Custom clearance completed
2026-02-25 18:07 Custom clearance completed
2026-02-24 23:04 Parcel arrives at Airport, Parcel Arrival
2026-02-24 23:04 Parcel arrives at Airport Parcel Arrival
2026-02-24 23:04 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-23 15:33 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-23 15:33 Parcel is leaving Airport Parcel Leaving Port
2026-02-23 15:33 Parcel is leaving Airport, Parcel Leaving Port
2026-02-22 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-22 13:00 Customs declaration completed
2026-02-21 23:11 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-21 18:48 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-21 18:48 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-21 15:18 DONGGUAN Depart from facility to service provider
2026-02-20 18:20 DONGGUAN Shipment arrived
2026-02-20 04:54 We've collected your parcel
2026-02-19 21:47 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
2026-02-19 21:47 Parcel information received
2026-02-19 21:47 Parcel Data Received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

待确认退款金额 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=22 | Delivered Your parcel has been delivered to your neighbour

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-24T03:57:41Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

Hi,
We are sorry to hear that you still want to cancel this order.  We confirm that we will refund 10% of your order amount, which is GBP 129.00*10%=GBP 12.90
Please confirm if this refund amount is correct. Once we receive your confirmation, we will process the refund immediately.

Best regards,
Lin

物流详情