Dear Megsanne1624,
Regarding the issue you mentioned about being stuck, we have already explained this in the previous return instructions. We are temporarily unable to understand the specific details on our end, and can only proceed with your refund once the package is released by customs and received by us.
Please be patient. If there is any updated shipping information, we will inform you immediately.
We look forward to completing your refund as soon as possible and giving you peace of mind.
Best regards,
Lin