Case #807

输入

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#1200

物流单号：UK961692534YP

店铺：Zen-加拿大

产品：银色8号戒指

金额：209.0 CAD

物流信息

物流状态：Exception

最新日期：2026-03-04

更新天数：13天

状态摘要

Exception | days_update=13 | Parcel information received

查看物流详细信息

Number:  UK961692534YP
Package status:  InfoReceived (0 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-04 10:18 Parcel information received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

拒付说明 (资金冻结需撤销拒付再退款)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Exception | days_update=13 | Parcel information received

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-17T09:19:40Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We are sorry to have kept you waiting.
Since your funds have been frozen, we are unable to give you a refund. The freeze may be due to your chargeback request to the credit card company. We recommend that you cancel the request first, and then we will process the refund for you again.
If you have any questions, please feel free to contact us.
Best regards,

Best regards,
Lin

物流详情