工单 #37790

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创建:2026-03-04T02:24:44Z | 更新:2026-03-18T03:00:48Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
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生成和发送

订单字段

姓名:晓琳
订单号:#1512
物流单号:00794210305261005263
店铺:MC-新西兰
产品:路由器-澳规
金额:348.99 NZD
物流信息
物流状态:Delivered
最新日期:2026-03-09
更新天数:5天
状态摘要
Delivered | days_update=5 | DELIVERED
查看物流详细信息
Number:  00794210305261005263
Package status:  Delivered (6 Days)
Country:  CN -> NZ
VYANG 维央:
2026-03-09 07:29 DELIVERED
2026-03-09 07:18 DELIVERY INSTRUCTIONS ADDED
2026-03-09 06:17 WITH COURIER FOR DELIVERY
2026-03-06 18:48 PROCESSED AT LOCAL HUB
2026-03-06 18:48 PROCESSED AT LOCAL HUB
2026-03-06 16:59 PROCESSED AT LOCAL HUB
2026-03-06 16:59 PROCESSED AT LOCAL HUB
2026-03-06 15:53 IN TRANSIT TO LOCAL DEPOT
2026-03-06 15:53 IN TRANSIT TO LOCAL DEPOT
2026-03-06 15:52 CLEARED FOR IMPORT
2026-03-06 15:52 CLEARED FOR IMPORT
2026-03-06 15:51 ARRIVED INTO DESTINATION COUNTRY FACILITY
2026-03-06 15:51 ARRIVED INTO DESTINATION COUNTRY FACILITY
2026-03-06 13:53 IMPORT CUSTOMS CLEARED
2026-03-06 13:53 IMPORT CUSTOMS CLEARED
2026-03-06 00:14 AUCKLAND COLLECTED FROM AIRPORT TERMINAL
2026-03-05 18:50 AUCKLAND ARRIVED AT DESTINATION AIRPORT
2026-03-05 02:50 SHENZHEN UPLIFTED FROM TRANSSHIPMENT HUB
2026-03-05 00:00 TRACKING NUMBER ALLOCATED TO PARCEL
2026-03-04 15:13 SHENZHEN EXPORT CUSTOMS CLEARED
2026-03-04 03:09 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-04 03:09 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-04 00:27 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-04 00:27 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-04 00:26 SHENZHEN RECEIVED SHIPMENT
2026-03-04 00:26 SHENZHEN RECEIVED SHIPMENT
2026-03-04 00:25 SHIPPING INFORMATION RECEIVED
2026-03-04 00:25 SHIPPING INFORMATION RECEIVED
2026-03-03 17:00 DONGGUAN Depart from facility to service provider
2026-03-03 16:36 DONGGUAN Shipment arrived
2026-03-02 10:42 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨,林

已经三天了,仍然没有联系。

这个问题应该很简单回答。

我购买的路由器是否支持VLAN标记?

真的希望能尽快得到回复,因为它现在只是一个纸镇。

此致

摩根
对话统计
总消息:10 条 | 客户:6 条 | 客服:4 条 | 下轮次:5
解析时间:2026-03-18T11:00:04.017244

类型判断结果

多重操作列表:
叫客户等待 (高单量)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=5 | DELIVERED
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:
last_send_at:

  

流水线状态

pipeline_status:
pipeline_at:

  

英文话术


      
    

中文话术


      
    

物流详情

物流状态:Delivered
最新日期:2026-03-09
停更天数:5
查看物流文本
Number:  00794210305261005263
Package status:  Delivered (6 Days)
Country:  CN -> NZ
VYANG 维央:
2026-03-09 07:29 DELIVERED
2026-03-09 07:18 DELIVERY INSTRUCTIONS ADDED
2026-03-09 06:17 WITH COURIER FOR DELIVERY
2026-03-06 18:48 PROCESSED AT LOCAL HUB
2026-03-06 18:48 PROCESSED AT LOCAL HUB
2026-03-06 16:59 PROCESSED AT LOCAL HUB
2026-03-06 16:59 PROCESSED AT LOCAL HUB
2026-03-06 15:53 IN TRANSIT TO LOCAL DEPOT
2026-03-06 15:53 IN TRANSIT TO LOCAL DEPOT
2026-03-06 15:52 CLEARED FOR IMPORT
2026-03-06 15:52 CLEARED FOR IMPORT
2026-03-06 15:51 ARRIVED INTO DESTINATION COUNTRY FACILITY
2026-03-06 15:51 ARRIVED INTO DESTINATION COUNTRY FACILITY
2026-03-06 13:53 IMPORT CUSTOMS CLEARED
2026-03-06 13:53 IMPORT CUSTOMS CLEARED
2026-03-06 00:14 AUCKLAND COLLECTED FROM AIRPORT TERMINAL
2026-03-05 18:50 AUCKLAND ARRIVED AT DESTINATION AIRPORT
2026-03-05 02:50 SHENZHEN UPLIFTED FROM TRANSSHIPMENT HUB
2026-03-05 00:00 TRACKING NUMBER ALLOCATED TO PARCEL
2026-03-04 15:13 SHENZHEN EXPORT CUSTOMS CLEARED
2026-03-04 03:09 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-04 03:09 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-04 00:27 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-04 00:27 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-04 00:26 SHENZHEN RECEIVED SHIPMENT
2026-03-04 00:26 SHENZHEN RECEIVED SHIPMENT
2026-03-04 00:25 SHIPPING INFORMATION RECEIVED
2026-03-04 00:25 SHIPPING INFORMATION RECEIVED
2026-03-03 17:00 DONGGUAN Depart from facility to service provider
2026-03-03 16:36 DONGGUAN Shipment arrived
2026-03-02 10:42 Parcel information received
======================================
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