工单 #37764

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创建:2026-03-04T02:24:45Z | 更新:2026-03-14T10:33:12Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#5197
物流单号:JD0002234322530967
店铺:ELE-英国
产品:白色面罩
金额:159.0 GBP
物流信息
物流状态:Exception
最新日期:2026-03-04
更新天数:10天
状态摘要
Exception | days_update=10 | Parcel information received
查看物流详细信息
Number:  JD0002234322530967
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-04 11:03 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
您好。您只退还了我 £143.10,而订单金额为 £159。

请问您能纠正吗。

谢谢

Claire Riches
对话统计
总消息:5 条 | 客户:3 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-14T17:58:14.013610

类型判断结果

多重操作列表:
告知顾客看到退款有订单金额有差异是因为我们扣除了10%的上架手续费 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Exception | days_update=10 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-14T10:33:10Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

You may have noticed that the refunded amount is slightly less than the order amount. This is because we deducted a 10% listing fee during the settlement, which has already been automatically deducted in the system. The remaining amount has been returned to you via the original payment method.
If you have any questions about the fee details or need further assistance, please feel free to let us know, and we will check and respond to you as soon as possible.
Looking forward to your reply, and we wish you a pleasant shopping experience.

Best regards,
Lin

物流详情

物流状态:Exception
最新日期:2026-03-04
停更天数:10
查看物流文本
Number:  JD0002234322530967
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-04 11:03 Parcel information received
======================================
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