工单 #37761

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创建:2026-03-04T02:24:45Z | 更新:2026-03-11T06:11:44Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1178
物流单号:UK927835839YP
店铺:Zen-加拿大
产品:金色12号戒指
金额:209.0 CAD
物流信息
物流状态:Delivered
最新日期:2026-03-02
更新天数:4天
状态摘要
Delivered | days_update=4 | ROSETOWN DELIVERED
查看物流详细信息
Number:  UK927835839YP
Package status:  Delivered (9 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-02 07:53 ROSETOWN DELIVERED
2026-03-01 12:35 SASKATOON ITEM IN TRANSIT
2026-03-01 09:35 SASKATOON ITEM PROCESSED
2026-03-01 09:35 SASKATOON EXPECTED DELIVERY DATE UPDATED
2026-02-25 21:10 CLEARED CUSTOMS
2026-02-25 19:28 BURNABY ITEM IN TRANSIT
2026-02-25 18:32 VANCOUVER EXPECTED DELIVERY DATE UPDATED
2026-02-25 16:43 BURNABY EXPECTED DELIVERY DATE UPDATED
2026-02-25 16:28 BURNABY ITEM PROCESSED
2026-02-25 13:10 VANCOUVER ITEM WAS RELEASED BY CUSTOMS AND IS NOW WITH CANADA POST FOR PROCESSING
2026-02-25 10:51 Batch delivery to carrier
2026-02-25 10:51 Pick up by local carrier at destination port
2026-02-24 18:28 ARRIVED AT DESTINATION AIRPORT
2026-02-24 10:10 UPLIFTED FROM TRANSSHIPMENT HUB
2026-02-24 10:02 Port of departure - Departure
2026-02-24 04:08 RICHMOND EXPECTED DELIVERY DATE UPDATED
2026-02-24 04:07 RICHMOND ELECTRONIC INFORMATION SUBMITTED BY SHIPPER
2026-02-23 19:53 Arrived at domestic terminal station
2026-02-23 14:49 International shipment release - Export
2026-02-23 14:49 Port of departure - Received by carrier
2026-02-23 11:31 SHIPPING INFORMATION RECEIVED
2026-02-23 10:53 Yanwen facility - Outbound
2026-02-22 20:52 Processing information input
2026-02-22 15:47 DONGGUAN Depart from facility to service provider
2026-02-21 16:15 DONGGUAN Shipment arrived
2026-02-21 14:27 Yanwen Pickup Scan
2026-02-19 17:36 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
代码不起作用
对话统计
总消息:8 条 | 客户:4 条 | 客服:4 条 | 下轮次:5
解析时间:2026-03-11T10:10:58.055064

类型判断结果

多重操作列表:
告知我们已将您反馈折扣码无法使用反馈给专业团队,请耐心等待 (手动)
分类: 其他问题
[已含回复内容]
告知顾客这是新的折扣码tjkpe80,您可以使用这个折扣码尝试一下 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=4 | ROSETOWN DELIVERED
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-11T06:11:43Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We have forwarded the issue you reported regarding the discount code not working to the professional team and they are currently following up urgently. Please be patient, and you will be notified of the results later. Thank you very much for your cooperation, and we look forward to resolving the issue for you soon.

Best regards,
Lin

---

Dear Customer,

This is our latest issued discount code **tjkpe80**, which has already been activated in the system. You can directly enter it on the checkout page to use.  
Please enter the code when placing your order, and the system will automatically apply the corresponding discount. If you have any questions regarding its use, feel free to let me know, and I will help you confirm it as soon as possible.  
We hope you can enjoy this discount smoothly and wish you a pleasant shopping experience!

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-02
停更天数:4
查看物流文本
Number:  UK927835839YP
Package status:  Delivered (9 Days)
Country:  CN -> CA
VYANG 维央:
2026-03-02 07:53 ROSETOWN DELIVERED
2026-03-01 12:35 SASKATOON ITEM IN TRANSIT
2026-03-01 09:35 SASKATOON ITEM PROCESSED
2026-03-01 09:35 SASKATOON EXPECTED DELIVERY DATE UPDATED
2026-02-25 21:10 CLEARED CUSTOMS
2026-02-25 19:28 BURNABY ITEM IN TRANSIT
2026-02-25 18:32 VANCOUVER EXPECTED DELIVERY DATE UPDATED
2026-02-25 16:43 BURNABY EXPECTED DELIVERY DATE UPDATED
2026-02-25 16:28 BURNABY ITEM PROCESSED
2026-02-25 13:10 VANCOUVER ITEM WAS RELEASED BY CUSTOMS AND IS NOW WITH CANADA POST FOR PROCESSING
2026-02-25 10:51 Batch delivery to carrier
2026-02-25 10:51 Pick up by local carrier at destination port
2026-02-24 18:28 ARRIVED AT DESTINATION AIRPORT
2026-02-24 10:10 UPLIFTED FROM TRANSSHIPMENT HUB
2026-02-24 10:02 Port of departure - Departure
2026-02-24 04:08 RICHMOND EXPECTED DELIVERY DATE UPDATED
2026-02-24 04:07 RICHMOND ELECTRONIC INFORMATION SUBMITTED BY SHIPPER
2026-02-23 19:53 Arrived at domestic terminal station
2026-02-23 14:49 International shipment release - Export
2026-02-23 14:49 Port of departure - Received by carrier
2026-02-23 11:31 SHIPPING INFORMATION RECEIVED
2026-02-23 10:53 Yanwen facility - Outbound
2026-02-22 20:52 Processing information input
2026-02-22 15:47 DONGGUAN Depart from facility to service provider
2026-02-21 16:15 DONGGUAN Shipment arrived
2026-02-21 14:27 Yanwen Pickup Scan
2026-02-19 17:36 Parcel information received
======================================
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