工单 #37752

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创建:2026-03-04T02:24:45Z | 更新:2026-03-23T09:01:42Z

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运单号(可手动覆盖)
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订单字段

姓名:晓琳
订单号:#1319
物流单号:CP958478624IE
店铺:SM-爱尔兰
产品:平板电脑-黑色
金额:228.99 EUR
物流信息
物流状态:InTransit
最新日期:2026-03-20
更新天数:3天
状态摘要
InTransit | days_update=3 | Custom clearance completed
查看物流详细信息
Number:  CP958478624IE
Package status:  InTransit (31 Days)
Country:  CN -> IE
VYANG 维央:
2026-03-20 18:57 Custom clearance completed
2026-03-20 18:57 IE InTransit Custom clearance completed
2026-03-20 15:52 Parcel arrives at Airport, Parcel Arrival
2026-03-20 15:52 IE Parcel arrives at Airport Parcel Arrival
2026-02-27 00:24 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 00:24 Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 00:24 Parcel is leaving Airport Parcel Leaving Port
2026-02-25 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-25 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-25 14:07 Customs declaration completed
2026-02-25 14:07 InTransit Customs declaration completed
2026-02-21 23:21 InTransit We have received information about your incoming item from the sender
2026-02-21 23:21 We have received information about your incoming item from the sender
2026-02-21 22:20 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-21 18:49 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-21 18:49 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-21 15:17 DONGGUAN Depart from facility to service provider
2026-02-21 11:04 DONGGUAN Shipment arrived
2026-02-19 21:51 Parcel information received
2026-02-19 21:51 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨,

我在2月14日订购我的平板电脑时,你们网站显示预计送达时间最多约13天,所以我额外支付了“快速送货”费用。您告知我商品已于2月20日发货。

现在已经是3月20日。

我无法再等待送货,因此要求全额退款 €228.99,这是我在2026年2月14日为未收到的商品支付的。

我在Trustpilot上阅读了多条关于你们网站的评论,都说这是一个骗局。请立即退款,否则我将不得不举报你们。

此致,

Deirdre
对话统计
总消息:8 条 | 客户:4 条 | 客服:4 条 | 下轮次:5
解析时间:2026-03-23T15:37:30.793103

类型判断结果

多重操作列表:
请您理解,您的包裹是因为中东战争导致延迟的派送,我们物流商和商家都在积极发货,但是战争我们无法避免,我们也没有收到产品无法退货 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=3 | Custom clearance completed
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-23T09:01:41Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

The package is currently affected by conflicts in the Middle East, causing the delivery progress to be slowed down. We have communicated multiple times with the logistics partners and the seller and are making every effort to dispatch it as soon as possible. Once the situation stabilizes, delivery will be arranged immediately. As the item has not yet been delivered, the system temporarily does not support return operations. Please be patient and wait; once the package arrives successfully, you can proceed with any necessary follow-up. Thank you very much for your understanding and cooperation, and we hope you receive the item soon and are satisfied with it.

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-20
停更天数:3
查看物流文本
Number:  CP958478624IE
Package status:  InTransit (31 Days)
Country:  CN -> IE
VYANG 维央:
2026-03-20 18:57 Custom clearance completed
2026-03-20 18:57 IE InTransit Custom clearance completed
2026-03-20 15:52 Parcel arrives at Airport, Parcel Arrival
2026-03-20 15:52 IE Parcel arrives at Airport Parcel Arrival
2026-02-27 00:24 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 00:24 Parcel is leaving Airport, Parcel Leaving Port
2026-02-27 00:24 Parcel is leaving Airport Parcel Leaving Port
2026-02-25 20:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-25 20:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-02-25 14:07 Customs declaration completed
2026-02-25 14:07 InTransit Customs declaration completed
2026-02-21 23:21 InTransit We have received information about your incoming item from the sender
2026-02-21 23:21 We have received information about your incoming item from the sender
2026-02-21 22:20 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-21 18:49 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-21 18:49 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-21 15:17 DONGGUAN Depart from facility to service provider
2026-02-21 11:04 DONGGUAN Shipment arrived
2026-02-19 21:51 Parcel information received
2026-02-19 21:51 Parcel Data Received
======================================
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