工单 #38046

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创建:2026-03-06T02:16:50Z | 更新:2026-03-06T03:18:46Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2818
物流单号:ZC57385330999
店铺:E-英国
产品:数码相机广角镜头
金额:200.0 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-04
更新天数:2天
状态摘要
InTransit | days_update=2 | LHR Arrived at destination airport
查看物流详细信息
Number:  ZC57385330999
Package status:  InTransit (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-04 17:00 LHR Arrived at destination airport
2026-03-01 02:05 HKG Next stop, airport of destination
2026-03-01 02:05 HK 启运【HK】
2026-02-28 23:45 HKG Hand over to airline
2026-02-28 23:45 HKG 邮件到达处理中心【HKG】
2026-02-28 19:52 深圳市 出口清关完成【深圳市】
2026-02-27 05:40 SHENZHEN Leaving Scan
2026-02-26 21:52 SHENZHEN Packaged
2026-02-26 21:44 东莞市 邮件离开处理中心【东莞市】
2026-02-26 21:42 东莞市 邮件到达处理中心【东莞市】
2026-02-26 21:36 东莞市 邮件离开【东莞市国际公司直属国际营业部】,正在发往【广商中心】
2026-02-26 21:32 东莞市 邮件已在【东莞市国际公司直属国际营业部】完成分拣,准备发出
2026-02-26 21:28 东莞市 中国邮政已收取邮件
2026-02-26 19:29 SHENZHEN Barcode scanning
2026-02-26 07:09 SHENZHEN Depart from facility to service provider
2026-02-26 01:39 SHENZHEN Packaged
2026-02-25 23:16 SHENZHEN Shipment arrived
2026-02-25 18:37 DONGGUAN Depart from facility to service provider
2026-02-25 11:05 DONGGUAN Shipment arrived
2026-02-24 10:39 Forecast has been received
2026-02-24 10:39 Parcel information received
2026-02-24 10:39 Parcel information received
======================================
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AI历史分析结果

检测语言:未分析
分析时间:2026-03-06T11:07:44.800908
历史消息总结
客户Pamela Kirk于2026年2月23日下单(订单号2818),用于女儿婚礼,但截至2026年3月4日仍未收到商品,未收到任何发货通知,要求尽快回复。
客服于2026年3月5日回复,表示已查询物流,追踪号ZC57385330999显示运输信息异常,已联系物流方处理,预计需3-5个工作日才能得到结果,建议客户耐心等待。
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-06T10:17:00.748719

类型判断结果

多重操作列表:
告知顾客您的包裹正在运输ZC57385330999航班已飞,暂未落地 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=2 | LHR Arrived at destination airport
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-06T03:18:45Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Your package has been loaded on flight ZC57385330999 and is currently in the air, not yet landed. We will track the flight status in real time, and it is expected to be delivered within 5-12 days. Please keep your phone available for the courier to contact you. We look forward to your package being successfully delivered to you and wish you an enjoyable experience.

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-04
停更天数:2
查看物流文本
Number:  ZC57385330999
Package status:  InTransit (10 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-04 17:00 LHR Arrived at destination airport
2026-03-01 02:05 HKG Next stop, airport of destination
2026-03-01 02:05 HK 启运【HK】
2026-02-28 23:45 HKG Hand over to airline
2026-02-28 23:45 HKG 邮件到达处理中心【HKG】
2026-02-28 19:52 深圳市 出口清关完成【深圳市】
2026-02-27 05:40 SHENZHEN Leaving Scan
2026-02-26 21:52 SHENZHEN Packaged
2026-02-26 21:44 东莞市 邮件离开处理中心【东莞市】
2026-02-26 21:42 东莞市 邮件到达处理中心【东莞市】
2026-02-26 21:36 东莞市 邮件离开【东莞市国际公司直属国际营业部】,正在发往【广商中心】
2026-02-26 21:32 东莞市 邮件已在【东莞市国际公司直属国际营业部】完成分拣,准备发出
2026-02-26 21:28 东莞市 中国邮政已收取邮件
2026-02-26 19:29 SHENZHEN Barcode scanning
2026-02-26 07:09 SHENZHEN Depart from facility to service provider
2026-02-26 01:39 SHENZHEN Packaged
2026-02-25 23:16 SHENZHEN Shipment arrived
2026-02-25 18:37 DONGGUAN Depart from facility to service provider
2026-02-25 11:05 DONGGUAN Shipment arrived
2026-02-24 10:39 Forecast has been received
2026-02-24 10:39 Parcel information received
2026-02-24 10:39 Parcel information received
======================================
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