工单 #36957

返回工单列表
创建:2026-03-06T02:16:51Z | 更新:2026-03-06T03:18:45Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2569
物流单号:4PX3002512393424CN
店铺:TA-美国
产品:K30迷你GPS定位器-白色
金额:89.0 USD
物流信息
物流状态:Delivered
最新日期:2026-02-27
更新天数:7天
状态摘要
Delivered | days_update=7 | STURGIS, SD, US 57785 Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 8:57 am on February 27, 2026 in STURGIS, SD 57785.
查看物流详细信息
Number:  4PX3002512393424CN
Package status:  Delivered (6 Days)
Country:  CN -> US
VYANG 维央:
2026-02-27 08:57 STURGIS, SD, US 57785 Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 8:57 am on February 27, 2026 in STURGIS, SD 57785.
2026-02-27 06:42 STURGIS, SD, US 57785 Out for Delivery, Expected Delivery by 9:00pm -> Your item is out for delivery on February 27, 2026 at 6:42 am in STURGIS, SD 57785.
2026-02-27 06:42 STURGIS, SD, US 57785 Out for Delivery
2026-02-27 06:31 STURGIS, SD, US 57785 Arrived at Post Office
2026-02-27 03:51 RAPID CITY SD DISTRIBUTION CENTER, US Departed USPS Regional Facility
2026-02-26 11:18 RAPID CITY SD DISTRIBUTION CENTER, US Arrived at USPS Regional Facility
2026-02-26 11:18 RAPID CITY SD DISTRIBUTION CENTER Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in RAPID CITY SD DISTRIBUTION CENTER on February 26, 2026 at 11:18 am. The item is currently in transit to the destination.
2026-02-26 10:31 In Transit to Next Facility
2026-02-26 07:16 SIOUX FALLS SD DISTRIBUTION CENTER Departed USPS Regional Facility
2026-02-25 16:44 SIOUX FALLS SD DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-02-25 16:13 In Transit to Next Facility
2026-02-25 11:47 In Transit to Next Facility
2026-02-25 07:40 In Transit to Next Facility
2026-02-25 05:12 CHICAGO IL DISTRIBUTION CENTER Departed USPS Regional Facility
2026-02-25 01:44 CHICAGO IL DISTRIBUTION CENTER Arrived at USPS Regional Origin Facility
2026-02-25 00:29 ELK GROVE VILLAGE IL DISTRIBUTION CENTER Accepted at USPS Regional Origin Facility
2026-02-24 18:02 In transitit'sprogressing through delivery network
2026-02-24 18:02 In transit,it'sprogressing through delivery network
2026-02-24 10:28 Released from customs: customs cleared.
2026-02-24 10:28 Released from customs: customs cleared.
2026-02-23 18:26 Customs clearance agent received the shipment in destnation country.
2026-02-23 18:26 Arrived at warehouse
2026-02-23 10:57 Arrival to the destination airport
2026-02-23 03:07 Departure from the original airport
2026-02-23 00:00 Hand over to airline.
2026-02-22 06:41 Nancheng Depart from facility to service provider.
2026-02-21 23:00 Nancheng Shipment arrived at facility and measured.
2026-02-21 22:50 Nancheng Shipment arrived at facility and measured.
2026-02-21 22:50 Nancheng Shipment picked up.
2026-02-21 17:42 DONGGUAN Depart from facility to service provider
2026-02-21 11:40 DONGGUAN Shipment arrived
2026-02-21 06:50 RANCHO CUCAMONGA, CA, US 91730 Shipping Label Created, USPS Awaiting Item
2026-02-19 21:06 Parcel information received
2026-02-19 21:06 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
首先,你的产品不是为狗设计的。广告描述让人觉得是真的。

当我的银行对我的卡进行冻结时,我本该知道这家公司绝不该合作。他们认为这是欺诈性扣款,我说不是我买的,我会退货。当然,那是在我买你那荒谬退货政策之前。3%折扣——真的吗?
对话统计
总消息:6 条 | 客户:3 条 | 客服:3 条 | 下轮次:4
解析时间:2026-03-06T10:17:00.989421

类型判断结果

多重操作列表:
协商方案 B: 退10%保留 vs 自费退货
分类: 退货请求
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=7 | STURGIS, SD, US 57785 Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 8:57 am on February 27, 2026 in STURGIS, SD 57785.
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-06T03:18:44Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We're committed to resolving your concern and would like to offer two solutions:

1.We can refund 10% of your order amount while you keep the product.
2.You can return the item for a refund (shipping cost will be at your expense). Once we receive the undamaged product, we'll process your refund minus any applicable handling fees.

Important Note: Please don't send any returns until we provide the correct return address. The address on your package is not our returns facility - sending items there may result in loss.
Please let me know which option you prefer so I can assist you further.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-02-27
停更天数:7
查看物流文本
Number:  4PX3002512393424CN
Package status:  Delivered (6 Days)
Country:  CN -> US
VYANG 维央:
2026-02-27 08:57 STURGIS, SD, US 57785 Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 8:57 am on February 27, 2026 in STURGIS, SD 57785.
2026-02-27 06:42 STURGIS, SD, US 57785 Out for Delivery, Expected Delivery by 9:00pm -> Your item is out for delivery on February 27, 2026 at 6:42 am in STURGIS, SD 57785.
2026-02-27 06:42 STURGIS, SD, US 57785 Out for Delivery
2026-02-27 06:31 STURGIS, SD, US 57785 Arrived at Post Office
2026-02-27 03:51 RAPID CITY SD DISTRIBUTION CENTER, US Departed USPS Regional Facility
2026-02-26 11:18 RAPID CITY SD DISTRIBUTION CENTER, US Arrived at USPS Regional Facility
2026-02-26 11:18 RAPID CITY SD DISTRIBUTION CENTER Arrived at USPS Regional Facility -> Your item arrived at our USPS facility in RAPID CITY SD DISTRIBUTION CENTER on February 26, 2026 at 11:18 am. The item is currently in transit to the destination.
2026-02-26 10:31 In Transit to Next Facility
2026-02-26 07:16 SIOUX FALLS SD DISTRIBUTION CENTER Departed USPS Regional Facility
2026-02-25 16:44 SIOUX FALLS SD DISTRIBUTION CENTER Arrived at USPS Regional Facility
2026-02-25 16:13 In Transit to Next Facility
2026-02-25 11:47 In Transit to Next Facility
2026-02-25 07:40 In Transit to Next Facility
2026-02-25 05:12 CHICAGO IL DISTRIBUTION CENTER Departed USPS Regional Facility
2026-02-25 01:44 CHICAGO IL DISTRIBUTION CENTER Arrived at USPS Regional Origin Facility
2026-02-25 00:29 ELK GROVE VILLAGE IL DISTRIBUTION CENTER Accepted at USPS Regional Origin Facility
2026-02-24 18:02 In transitit'sprogressing through delivery network
2026-02-24 18:02 In transit,it'sprogressing through delivery network
2026-02-24 10:28 Released from customs: customs cleared.
2026-02-24 10:28 Released from customs: customs cleared.
2026-02-23 18:26 Customs clearance agent received the shipment in destnation country.
2026-02-23 18:26 Arrived at warehouse
2026-02-23 10:57 Arrival to the destination airport
2026-02-23 03:07 Departure from the original airport
2026-02-23 00:00 Hand over to airline.
2026-02-22 06:41 Nancheng Depart from facility to service provider.
2026-02-21 23:00 Nancheng Shipment arrived at facility and measured.
2026-02-21 22:50 Nancheng Shipment arrived at facility and measured.
2026-02-21 22:50 Nancheng Shipment picked up.
2026-02-21 17:42 DONGGUAN Depart from facility to service provider
2026-02-21 11:40 DONGGUAN Shipment arrived
2026-02-21 06:50 RANCHO CUCAMONGA, CA, US 91730 Shipping Label Created, USPS Awaiting Item
2026-02-19 21:06 Parcel information received
2026-02-19 21:06 Parcel information received
======================================
Powered by www.17track.net.