Case #913

输入

工单ID（用于发送回复）

客户邮箱

运单号（可手动覆盖）

物流查询 fc（自动/可空）

客户邮件内容

操作步骤

AI分析

数据获取

生成和发送

订单字段

姓名：晓琳

订单号：#2423

物流单号：JD0002234322432957

店铺：Bee-英国

产品：金属探测仪-黄色

金额：139.0 GBP

物流信息

物流状态：Delivered

最新日期：2026-03-04

更新天数：6天

状态摘要

Delivered | days_update=6 | STOKE HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (Front Porch)

查看物流详细信息

Number:  JD0002234322432957
Package status:  Delivered (7 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-04 19:37 STOKE HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (Front Porch)
2026-03-04 16:49 STOKE HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 11:08 - 13:08)
2026-03-04 15:31 STOKE SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-04 13:10 STOKE SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-03-03 22:52 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-03 22:52 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-03 17:07 Custom clearance completed
2026-03-03 02:27 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-03 02:27 Parcel arrives at Airport Parcel Arrival
2026-03-02 15:02 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-02 15:02 Parcel is leaving Airport Parcel Leaving Port
2026-03-01 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-01 21:00 Customs declaration completed
2026-02-28 06:35 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-28 06:35 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-28 03:13 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-28 03:13 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-28 02:25 YODEL We have your parcel. Please check back for updates
2026-02-27 15:28 DONGGUAN Depart from facility to service provider
2026-02-27 02:43 STOKE SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-27 02:00 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-26 16:28 DONGGUAN Shipment arrived
2026-02-26 11:03 Parcel information received
2026-02-26 11:03 Parcel Data Received
======================================
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AI历史分析结果

检测语言：en

类型判断结果

多重操作列表:

告知顾客我们会耐心等待他发送视频 (手动)

分类: 其他问题

[已含回复内容]

is_match：false

confidence：

logistics_status_summary：Delivered | days_update=6 | STOKE HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (Front Porch)

reasoning：

发送状态

last_send_status：success

last_send_at：2026-03-10T10:08:50Z

流水线状态

pipeline_status：COMPLETED

pipeline_at：

英文话术

中文话术

目标语种话术

Dear Customer,

We understand that you need to provide a video to further confirm the details and are patiently waiting for you to send it over. You can send the video here at your convenience, and we will start processing it immediately upon receipt. We sincerely look forward to seeing your video soon to help you resolve the issue smoothly.

Best regards,
Lin

物流详情