工单 #38500

返回工单列表
创建:2026-03-06T03:31:56Z | 更新:2026-03-10T10:08:52Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#2423
物流单号:JD0002234322432957
店铺:Bee-英国
产品:金属探测仪-黄色
金额:139.0 GBP
物流信息
物流状态:Delivered
最新日期:2026-03-04
更新天数:6天
状态摘要
Delivered | days_update=6 | STOKE HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (Front Porch)
查看物流详细信息
Number:  JD0002234322432957
Package status:  Delivered (7 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-04 19:37 STOKE HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (Front Porch)
2026-03-04 16:49 STOKE HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 11:08 - 13:08)
2026-03-04 15:31 STOKE SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-04 13:10 STOKE SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-03-03 22:52 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-03 22:52 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-03 17:07 Custom clearance completed
2026-03-03 02:27 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-03 02:27 Parcel arrives at Airport Parcel Arrival
2026-03-02 15:02 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-02 15:02 Parcel is leaving Airport Parcel Leaving Port
2026-03-01 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-01 21:00 Customs declaration completed
2026-02-28 06:35 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-28 06:35 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-28 03:13 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-28 03:13 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-28 02:25 YODEL We have your parcel. Please check back for updates
2026-02-27 15:28 DONGGUAN Depart from facility to service provider
2026-02-27 02:43 STOKE SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-27 02:00 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-26 16:28 DONGGUAN Shipment arrived
2026-02-26 11:03 Parcel information received
2026-02-26 11:03 Parcel Data Received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
林,早上好

首先,由于您的电子邮件地址,我以为您在英国有业务?

我将拆开探测器,组装它,把电池装回去,并制作一个操作视频,然后我会把视频发送给您,展示故障。我知道我收到探测器后有14天时间可以申请退款,因为它不符合用途。我必须说,对于您对我从贵公司购买的产品缺乏理解,我感到非常失望。我看到的关于贵公司的评论总体上是积极的。

我今天会制作视频。

此致

迈克尔。
对话统计
总消息:5 条 | 客户:3 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-10T17:07:55.123634

类型判断结果

多重操作列表:
告知顾客我们会耐心等待他发送视频 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=6 | STOKE HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (Front Porch)
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-10T10:08:50Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We understand that you need to provide a video to further confirm the details and are patiently waiting for you to send it over. You can send the video here at your convenience, and we will start processing it immediately upon receipt. We sincerely look forward to seeing your video soon to help you resolve the issue smoothly.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-03-04
停更天数:6
查看物流文本
Number:  JD0002234322432957
Package status:  Delivered (7 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-04 19:37 STOKE HOME DELIVERY Delivered, Your parcel has been delivered to a safe place (Front Porch)
2026-03-04 16:49 STOKE HOME DELIVERY Your parcel is with one of our drivers for delivery (due between 11:08 - 13:08)
2026-03-04 15:31 STOKE SERVICE CENTRE We have your parcel. Please check back for updates
2026-03-04 13:10 STOKE SERVICE CENTRE Your parcel has arrived at your delivery depot
2026-03-03 22:52 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-03 22:52 HATFIELD TERMINAL Your parcel is at our national hub
2026-03-03 17:07 Custom clearance completed
2026-03-03 02:27 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-03 02:27 Parcel arrives at Airport Parcel Arrival
2026-03-02 15:02 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-02 15:02 Parcel is leaving Airport Parcel Leaving Port
2026-03-01 22:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-01 21:00 Customs declaration completed
2026-02-28 06:35 Shenzhen InTransit, Parcel departure in Shenzhen Sorting Centre.
2026-02-28 06:35 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-28 03:13 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-28 03:13 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-28 02:25 YODEL We have your parcel. Please check back for updates
2026-02-27 15:28 DONGGUAN Depart from facility to service provider
2026-02-27 02:43 STOKE SERVICE CENTRE We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-27 02:00 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-26 16:28 DONGGUAN Shipment arrived
2026-02-26 11:03 Parcel information received
2026-02-26 11:03 Parcel Data Received
======================================
Powered by www.17track.net.