工单 #38490

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创建:2026-03-06T03:31:56Z | 更新:2026-03-14T10:33:12Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#7112
物流单号:4PX3002452669986CN
店铺:S-美国
产品:智能门铃-黑色
金额:381.6 USD
物流信息
物流状态:Exception
最新日期:2026-01-28
更新天数:45天
状态摘要
Exception | days_update=45 | Arlington Heights, IL 60005 Processing at Designated Facility
查看物流详细信息
Number:  4PX3002452669986CN
Package status:  InTransit (50 Days)
Country:  CN -> US
VYANG 维央:
2026-01-28 22:47 Arlington Heights, IL 60005 Processing at Designated Facility
2026-01-28 17:38 In transitit'sprogressing through delivery network
2026-01-28 17:38 In transit,it'sprogressing through delivery network
2026-01-28 14:48 Released from customs: customs cleared.
2026-01-28 12:35 ORD Customs clearance agent received the shipment in destnation country.
2026-01-27 21:55 Arrival to the destination airport
2026-01-27 10:01 Departure from the original airport
2026-01-26 22:34 Hand over to airline.
2026-01-25 06:54 Nancheng Depart from facility to service provider.
2026-01-25 01:04 Nancheng Shipment arrived at facility and measured.
2026-01-25 01:01 Nancheng Shipment arrived at facility and measured.
2026-01-25 01:01 Nancheng Shipment picked up.
2026-01-24 20:40 DONGGUAN Depart from facility to service provider
2026-01-24 11:01 Arlington Heights, IL 60005 Shipping Label Created
2026-01-24 10:31 DONGGUAN Shipment arrived
2026-01-23 11:51 Parcel information received
2026-01-23 11:51 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我仍然没有收到我的订单。请退款给我。

雅虎邮箱:搜索、整理、征服
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-14T17:58:15.658499

类型判断结果

多重操作列表:
告知顾客很抱歉您的订单在运输途中丢失,我们将退还您订单7112的USD 381.60款项,预计5-10天到账 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Exception | days_update=45 | Arlington Heights, IL 60005 Processing at Designated Facility
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-14T10:33:12Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are very sorry to inform you that your order 7112 encountered a small issue during transit and the package has been lost. We have already initiated a refund for you, and the amount of $381.60 will be returned to your account via the original payment method within 5 to 10 days. If you need any further assistance during this period, please let us know at any time. We hope to resolve the issue for you as soon as possible and look forward to your continued trust in our services.

Best regards,
Lin

物流详情

物流状态:Exception
最新日期:2026-01-28
停更天数:45
查看物流文本
Number:  4PX3002452669986CN
Package status:  InTransit (50 Days)
Country:  CN -> US
VYANG 维央:
2026-01-28 22:47 Arlington Heights, IL 60005 Processing at Designated Facility
2026-01-28 17:38 In transitit'sprogressing through delivery network
2026-01-28 17:38 In transit,it'sprogressing through delivery network
2026-01-28 14:48 Released from customs: customs cleared.
2026-01-28 12:35 ORD Customs clearance agent received the shipment in destnation country.
2026-01-27 21:55 Arrival to the destination airport
2026-01-27 10:01 Departure from the original airport
2026-01-26 22:34 Hand over to airline.
2026-01-25 06:54 Nancheng Depart from facility to service provider.
2026-01-25 01:04 Nancheng Shipment arrived at facility and measured.
2026-01-25 01:01 Nancheng Shipment arrived at facility and measured.
2026-01-25 01:01 Nancheng Shipment picked up.
2026-01-24 20:40 DONGGUAN Depart from facility to service provider
2026-01-24 11:01 Arlington Heights, IL 60005 Shipping Label Created
2026-01-24 10:31 DONGGUAN Shipment arrived
2026-01-23 11:51 Parcel information received
2026-01-23 11:51 Parcel information received
======================================
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