工单 #38485

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创建:2026-03-06T03:31:56Z | 更新:2026-03-17T09:19:43Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1033
物流单号:ZC47131025399
店铺:Avi-美国
产品:训狗项圈
金额:236.3 USD
物流信息
物流状态:Delivered
最新日期:2025-12-23
更新天数:84天
状态摘要
Delivered | days_update=84 | WILTON,IA 52778 Delivered, In/At Mailbox
查看物流详细信息
Number:  ZC47131025399
Package status:  Delivered (14 Days)
Country:  CN -> US
VYANG 维央:
2025-12-23 13:33 WILTON,IA 52778 Delivered, In/At Mailbox
2025-12-23 08:21 WILTON,IA 52778 Out for Delivery
2025-12-23 08:10 WILTON,IA 52778 Arrived at Post Office
2025-12-22 03:20 DES MOINES IA DISTRIBUTION CENTER Arrived at USPS Regional Facility
2025-12-21 18:00 In Transit to Next Facility
2025-12-21 18:00 In Transit Arriving On Time
2025-12-21 14:00 In Transit Arriving On Time
2025-12-21 14:00 In Transit to Next Facility
2025-12-21 06:56 QUEENS NY DISTRIBUTION CENTER Departed USPS Regional Facility
2025-12-20 10:18 QUEENS NY DISTRIBUTION CENTER Arrived at USPS Regional Origin Facility
2025-12-20 09:03 JAMAICA,NY 11433 Accepted at USPS Origin Facility
2025-12-18 03:18 US The parcel arrived at the processing center
2025-12-17 05:42 HK The flight has taken off from its origin
2025-12-16 08:06 HK Customs Clearance Completed
2025-12-15 10:30 HK The parcel arrived at the processing center
2025-12-14 08:06 SZ The parcel depart the processing center
2025-12-13 10:30 SZ The parcel arrived at the processing center
2025-12-11 21:43 Treatment station The package leaves the processing center
2025-12-11 04:16 Treatment station The package has arrived at the processing center
2025-12-10 21:46 DONGGUAN Depart from facility to service provider
2025-12-10 11:12 DONGGUAN Shipment arrived
2025-12-08 19:52 The electronic information of the goods has been received
2025-12-08 19:52 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我已经尝试过下替换订单以便付款。每次我尝试时,它总是显示无法付款,请重试或使用其他付款方式。我尝试了两张不同的信用卡。请告知我接下来应该尝试什么。

查德·谢弗

发自我的 iPhone
对话统计
总消息:4 条 | 客户:2 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-17T16:05:41.083684

类型判断结果

多重操作列表:
顾客反馈支付失败,让顾客提供截图 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=84 | WILTON,IA 52778 Delivered, In/At Mailbox
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-17T09:19:41Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

There was a bit of trouble during payment, and the system indicated that the payment failed. To help you quickly locate the problem, could you send us a screenshot of the page where the error occurred? Once we receive the screenshot, we will immediately verify with our technical team and strive to complete the order as soon as possible. We look forward to your cooperation.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-12-23
停更天数:84
查看物流文本
Number:  ZC47131025399
Package status:  Delivered (14 Days)
Country:  CN -> US
VYANG 维央:
2025-12-23 13:33 WILTON,IA 52778 Delivered, In/At Mailbox
2025-12-23 08:21 WILTON,IA 52778 Out for Delivery
2025-12-23 08:10 WILTON,IA 52778 Arrived at Post Office
2025-12-22 03:20 DES MOINES IA DISTRIBUTION CENTER Arrived at USPS Regional Facility
2025-12-21 18:00 In Transit to Next Facility
2025-12-21 18:00 In Transit Arriving On Time
2025-12-21 14:00 In Transit Arriving On Time
2025-12-21 14:00 In Transit to Next Facility
2025-12-21 06:56 QUEENS NY DISTRIBUTION CENTER Departed USPS Regional Facility
2025-12-20 10:18 QUEENS NY DISTRIBUTION CENTER Arrived at USPS Regional Origin Facility
2025-12-20 09:03 JAMAICA,NY 11433 Accepted at USPS Origin Facility
2025-12-18 03:18 US The parcel arrived at the processing center
2025-12-17 05:42 HK The flight has taken off from its origin
2025-12-16 08:06 HK Customs Clearance Completed
2025-12-15 10:30 HK The parcel arrived at the processing center
2025-12-14 08:06 SZ The parcel depart the processing center
2025-12-13 10:30 SZ The parcel arrived at the processing center
2025-12-11 21:43 Treatment station The package leaves the processing center
2025-12-11 04:16 Treatment station The package has arrived at the processing center
2025-12-10 21:46 DONGGUAN Depart from facility to service provider
2025-12-10 11:12 DONGGUAN Shipment arrived
2025-12-08 19:52 The electronic information of the goods has been received
2025-12-08 19:52 Parcel information received
======================================
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