工单 #38470

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创建:2026-03-06T03:31:56Z | 更新:2026-03-17T09:19:40Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#3749
物流单号:YT2528200703881602
店铺:S-英国
产品:红色GPS手表
金额:129.0 GBP
物流信息
物流状态:Delivered
最新日期:2025-10-18
更新天数:150天
状态摘要
Delivered | days_update=150 | Secure delivery (Parcel box)
查看物流详细信息
Number:  YT2528200703881602
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2025-10-18 13:59 Secure delivery (Parcel box)
2025-10-18 12:42 ETA of delivery
2025-10-18 09:13 The courier has received this parcel for delivery and will set a delivery time shortly
2025-10-18 04:50 Parcel processed at the depot
2025-10-16 21:39 We've received this parcel at the hub and will be sorted to the customers delivery depot
2025-10-16 20:55 LONDON, LONDON, GB Delivered to local carrier
2025-10-16 20:50 LONDON, LONDON, GB Departed from facility
2025-10-15 23:24 LONDON, LONDON, GB Shipment is ready for outbound
2025-10-15 23:20 LONDON, LONDON, GB Arrived at sort facility
2025-10-15 07:05 LONDON, LONDON, GB Clearance processing completed - Import
2025-10-15 05:57 In clearance processing - Import
2025-10-14 19:24 LONDON, LONDON, GB NOA received
2025-10-14 17:38 GB International flight has arrived
2025-10-14 00:44 HK International flight has departed
2025-10-11 17:30 CN Arrived at the origin international airport
2025-10-11 09:30 Mainland China, CN Shipment is in transit to next facility
2025-10-11 07:27 Mainland China, CN Departed from sort facility
2025-10-11 01:28 Mainland China, CN Arrived at origin facility
2025-10-10 21:48 DONGGUAN Depart from facility to service provider
2025-10-10 19:17 DONGGUAN Shipment arrived
2025-10-09 11:55 Shipment information received
2025-10-09 11:55 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
订单 3749

根据您的建议的退货地址:

退货地址:

收件人:黄浩迪(VY0112)

电话号码:
 86 13312988847

地址:中国广东省东莞市塘厦镇普龙西路8号正汉仓库G栋二楼

邮政编码:523730

国家:中国
对话统计
总消息:12 条 | 客户:6 条 | 客服:6 条 | 下轮次:7
解析时间:2026-03-17T16:05:42.084898

类型判断结果

多重操作列表:
感谢您告知我们您寄回包裹的地址,我们核实正确,请耐心等待包裹退回至我们仓库 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=150 | Secure delivery (Parcel box)
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-17T09:19:39Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your update and for confirming the return details.

We have verified the address you used: 2nd Floor, Building G, Zhenghan Warehouse, No. 8 Pulong West Road, Tangxia Town, Dongguan City, Guangdong Province, China. We can confirm that this is the correct return address for our warehouse.

As international shipping can take some time, we will keep a close eye on the tracking information you provided. Please be patient while the package is in transit. Once it arrives at our facility and passes the inspection, we will proceed with the next steps of your refund or exchange immediately.

We will notify you as soon as there is further progress. Thank you for your cooperation.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2025-10-18
停更天数:150
查看物流文本
Number:  YT2528200703881602
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2025-10-18 13:59 Secure delivery (Parcel box)
2025-10-18 12:42 ETA of delivery
2025-10-18 09:13 The courier has received this parcel for delivery and will set a delivery time shortly
2025-10-18 04:50 Parcel processed at the depot
2025-10-16 21:39 We've received this parcel at the hub and will be sorted to the customers delivery depot
2025-10-16 20:55 LONDON, LONDON, GB Delivered to local carrier
2025-10-16 20:50 LONDON, LONDON, GB Departed from facility
2025-10-15 23:24 LONDON, LONDON, GB Shipment is ready for outbound
2025-10-15 23:20 LONDON, LONDON, GB Arrived at sort facility
2025-10-15 07:05 LONDON, LONDON, GB Clearance processing completed - Import
2025-10-15 05:57 In clearance processing - Import
2025-10-14 19:24 LONDON, LONDON, GB NOA received
2025-10-14 17:38 GB International flight has arrived
2025-10-14 00:44 HK International flight has departed
2025-10-11 17:30 CN Arrived at the origin international airport
2025-10-11 09:30 Mainland China, CN Shipment is in transit to next facility
2025-10-11 07:27 Mainland China, CN Departed from sort facility
2025-10-11 01:28 Mainland China, CN Arrived at origin facility
2025-10-10 21:48 DONGGUAN Depart from facility to service provider
2025-10-10 19:17 DONGGUAN Shipment arrived
2025-10-09 11:55 Shipment information received
2025-10-09 11:55 Parcel information received
======================================
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