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Dear Lin,  My apologies for the delay in responding to your email.  Unfortunately, I was readmitted to hospital as I have been extremely unwell.  Yes, the pathetic amount of $71.60 refund is correct of 40% for an extremely malfunctioning product which is of no use whatsoever.  Again, I realise this is coming from your manager, however, I am disgusted in how he/she has been so cowardly in not dealing with me directly.  Whilst my review will be completely honest, I will be sure to post the help I received from you personally was ok given the fact the manager refused to liaise with me.  It such a sad world we live in where genuine care for people is a thing of the past.  I have been nursing for 44 years and I guess given the caring compassionate person I am, I just cannot fathom how others, particularly those in high functioning roles do not have the same sense of compassion towards others.  Anyway, thank you for being the meat in the sandwich, and again, please don’t take my review personally, it is absolutely not aimed towards you.  Kind regards  Bronwyn Daly  Sent from my iPhone

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亲爱的林，

抱歉未能及时回复您的电子邮件。

不幸的是，我因身体极度不适而再次住院。

是的，对于一个完全无法使用、严重故障的产品，$71.60 的退款（占40%）确实是非常可怜的金额。

我明白这是您经理的决定，但我对他/她没有直接与我沟通的懦弱行为感到恶心。

虽然我的评价将完全诚实，但我会确保指出，我从您个人那里获得的帮助还可以，鉴于经理拒绝与我沟通。

我们生活在一个如此悲哀的世界里，真正关心他人的事情已经成为过去。

我从事护理工作已有44年，我想以我关怀、富有同情心的本性，我无法理解为什么其他人，特别是那些担任高职务的人，没有同样的同情心对待他人。无论如何，谢谢你成为三明治里的夹心肉，再次请不要把我的评价往心里去，这绝对不是针对你的。 

此致

敬礼

布朗温·达利

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Dear Bronniedaly,

We have arranged the refund of AUD 71.60 for order 1217, which is expected to be credited within 5 to 10 working days.
Thank you very much for your continued understanding, and please continue to maintain such empathy; if anything makes you feel upset, please stay away and do not let them hurt you.
May your empathy bring you good luck and happiness.

Best regards,
Lin

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