工单 #40037

返回工单列表
创建:2026-03-10T09:07:49Z | 更新:2026-03-14T10:33:12Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1091
物流单号:LP1000032606668CN
店铺:Luv-新西兰
产品:骨传导耳机-黑色
金额:259.0 NZD
物流信息
物流状态:Delivered
最新日期:2026-02-04
更新天数:38天
状态摘要
Delivered | days_update=38 | Package deliveredDelivered
查看物流详细信息
Number:  LP1000032606668CN
Package status:  Delivered (12 Days)
Country:  CN -> NZ
VYANG 维央:
2026-02-04 14:06 Package deliveredDelivered
2026-02-02 18:03 Your parcel is in transit to delivery depot
2026-02-02 14:56 Received by local delivery companyPicked up
2026-02-02 12:57 Shipment on the wayHanded over to final mile carrier.
2026-02-02 12:56 Import customs clearance completeCustoms cleared in nz
2026-01-31 06:53 Arrived at linehaul officeArrival to the destination airport
2026-01-30 14:55 Departed from departure country/regionDeparture from the original airport
2026-01-30 07:53 Customs data processed– shipment on route to destination country
2026-01-30 07:23 Customs data received – shipment on route to destination country
2026-01-29 02:53 Leaving from departure country/regionHand over to airline.
2026-01-27 09:09 Tracking number allocated & order ready
2026-01-27 08:10 Departed from sorting centerDepart from facility to service provider.
2026-01-27 04:11 Processing at sorting centerShipment arrived at facility and measured.
2026-01-27 04:09 Processing at sorting centerShipment arrived at facility and measured.
2026-01-27 04:09 Received by logistics companyShipment picked up.
2026-01-26 20:28 DONGGUAN Depart from facility to service provider
2026-01-26 11:34 DONGGUAN Shipment arrived
2026-01-24 10:58 Shipment info receivedParcel information received
2026-01-24 10:58 Parcel information received
======================================
Powered by www.17track.net.

AI历史分析结果

检测语言:en
最新客户消息翻译
嗨,林,

这两个选项都是非法的。我已经收到了全额退款的退单。

然而,如果你愿意进一步补偿我,我愿意另外接受订单金额的20%。

此致敬礼,

David van der Hulst
对话统计
总消息:13 条 | 客户:7 条 | 客服:6 条 | 下轮次:7
解析时间:2026-03-14T17:58:18.066516

类型判断结果

多重操作列表:
协商30%保留产品 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=38 | Package deliveredDelivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-14T10:33:11Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We're committed to resolving your concern and would like to offer two solutions:

1.We can refund 30% of your order amount while you keep the product.
2.You can return the item for a refund (shipping cost will be at your expense). Once we receive the undamaged product, we'll process your refund minus any applicable handling fees.

Important Note: Please don't send any returns until we provide the correct return address. The address on your package is not our returns facility - sending items there may result in loss.
Please let me know which option you prefer so I can assist you further.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-02-04
停更天数:38
查看物流文本
Number:  LP1000032606668CN
Package status:  Delivered (12 Days)
Country:  CN -> NZ
VYANG 维央:
2026-02-04 14:06 Package deliveredDelivered
2026-02-02 18:03 Your parcel is in transit to delivery depot
2026-02-02 14:56 Received by local delivery companyPicked up
2026-02-02 12:57 Shipment on the wayHanded over to final mile carrier.
2026-02-02 12:56 Import customs clearance completeCustoms cleared in nz
2026-01-31 06:53 Arrived at linehaul officeArrival to the destination airport
2026-01-30 14:55 Departed from departure country/regionDeparture from the original airport
2026-01-30 07:53 Customs data processed– shipment on route to destination country
2026-01-30 07:23 Customs data received – shipment on route to destination country
2026-01-29 02:53 Leaving from departure country/regionHand over to airline.
2026-01-27 09:09 Tracking number allocated & order ready
2026-01-27 08:10 Departed from sorting centerDepart from facility to service provider.
2026-01-27 04:11 Processing at sorting centerShipment arrived at facility and measured.
2026-01-27 04:09 Processing at sorting centerShipment arrived at facility and measured.
2026-01-27 04:09 Received by logistics companyShipment picked up.
2026-01-26 20:28 DONGGUAN Depart from facility to service provider
2026-01-26 11:34 DONGGUAN Shipment arrived
2026-01-24 10:58 Shipment info receivedParcel information received
2026-01-24 10:58 Parcel information received
======================================
Powered by www.17track.net.