工单 #39300

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创建:2026-03-10T09:07:50Z | 更新:2026-03-11T08:51:23Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1925
物流单号:YT2523500702847693
店铺:S-英国
产品:黑色GPS手表
金额:129.0 GBP
物流信息
物流状态:Delivered
最新日期:2025-08-29
更新天数:194天
状态摘要
Delivered | days_update=194 | Secure delivery (Parcel box)
查看物流详细信息
Number:  YT2523500702847693
Package status:  Delivered (6 Days)
Country:  CN -> GB
VYANG 维央:
2025-08-29 10:27 Secure delivery (Parcel box)
2025-08-29 10:25 ETA of delivery
2025-08-29 09:32 The courier has received this parcel for delivery and will set a delivery time shortly
2025-08-29 00:48 This parcel is on its way to the courier
2025-08-28 20:00 Parcel processed at the depot
2025-08-28 09:45 We've received this parcel at the hub and will be sorted to the customers delivery depot
2025-08-28 09:02 LONDON, LONDON, GB Delivered to local carrier
2025-08-28 08:56 LONDON, LONDON, GB Departed from facility
2025-08-28 06:38 LONDON, LONDON, GB Shipment is ready for outbound
2025-08-28 06:37 LONDON, LONDON, GB Arrived at sort facility
2025-08-28 01:01 LONDON, LONDON, GB Clearance processing completed - Import
2025-08-27 23:55 In clearance processing - Import
2025-08-27 08:05 LONDON, LONDON, GB NOA received
2025-08-27 06:30 GB International flight has arrived
2025-08-25 12:48 HK International flight has departed
2025-08-24 18:12 CN Arrived at the origin international airport
2025-08-24 08:12 Mainland China, CN Shipment is in transit to next facility
2025-08-23 22:26 Mainland China, CN Departed from sort facility
2025-08-23 21:58 Mainland China, CN Arrived at origin facility
2025-08-23 19:56 SHENZHEN Depart from facility to service provider
2025-08-23 16:05 SHENZHEN Shipment arrived
2025-08-23 11:52 Shipment information received
2025-08-23 11:52 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
由你来向银行提出此问题。如果你无法做到这一点,那么你将无法处理此事。进一步的通信将不会得到回复。
对话统计
总消息:9 条 | 客户:5 条 | 客服:4 条 | 下轮次:5
解析时间:2026-03-11T16:14:08.666308

类型判断结果

多重操作列表:
告知顾客我们无法跨过您直接和银行沟通,只有您和银行沟通才行 (手动)
分类: 其他问题
[已含回复内容]
询问顾客是否愿意把手表寄回,我们可以提供寄回地址 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=194 | Secure delivery (Parcel box)
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:
last_send_at:

  

流水线状态

pipeline_status:
pipeline_at:

  

英文话术


      
    

中文话术


      
    

物流详情

物流状态:Delivered
最新日期:2025-08-29
停更天数:194
查看物流文本
Number:  YT2523500702847693
Package status:  Delivered (6 Days)
Country:  CN -> GB
VYANG 维央:
2025-08-29 10:27 Secure delivery (Parcel box)
2025-08-29 10:25 ETA of delivery
2025-08-29 09:32 The courier has received this parcel for delivery and will set a delivery time shortly
2025-08-29 00:48 This parcel is on its way to the courier
2025-08-28 20:00 Parcel processed at the depot
2025-08-28 09:45 We've received this parcel at the hub and will be sorted to the customers delivery depot
2025-08-28 09:02 LONDON, LONDON, GB Delivered to local carrier
2025-08-28 08:56 LONDON, LONDON, GB Departed from facility
2025-08-28 06:38 LONDON, LONDON, GB Shipment is ready for outbound
2025-08-28 06:37 LONDON, LONDON, GB Arrived at sort facility
2025-08-28 01:01 LONDON, LONDON, GB Clearance processing completed - Import
2025-08-27 23:55 In clearance processing - Import
2025-08-27 08:05 LONDON, LONDON, GB NOA received
2025-08-27 06:30 GB International flight has arrived
2025-08-25 12:48 HK International flight has departed
2025-08-24 18:12 CN Arrived at the origin international airport
2025-08-24 08:12 Mainland China, CN Shipment is in transit to next facility
2025-08-23 22:26 Mainland China, CN Departed from sort facility
2025-08-23 21:58 Mainland China, CN Arrived at origin facility
2025-08-23 19:56 SHENZHEN Depart from facility to service provider
2025-08-23 16:05 SHENZHEN Shipment arrived
2025-08-23 11:52 Shipment information received
2025-08-23 11:52 Parcel information received
======================================
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