工单 #38254

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创建：2026-03-10T09:07:50Z | 更新：2026-03-25T05:39:55Z

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订单字段

姓名：晓琳
订单号：#1176
物流单号：00794210305260971927
店铺：Son-新西兰
产品：天文望远镜
金额：439.0 NZD
物流信息
物流状态：Delivered
最新日期：2026-03-09
更新天数：14天
状态摘要
Delivered | days_update=14 | DELIVERED
查看物流详细信息 
Number:  00794210305260971927
Package status:  Delivered (8 Days)
Country:  CN -> NZ
VYANG 维央:
2026-03-09 11:44 DELIVERED
2026-03-09 06:28 WITH COURIER FOR DELIVERY
2026-03-07 05:58 WITH RURALPOST FOR DELIVERY
2026-03-07 05:58 WITH RURALPOST FOR DELIVERY
2026-03-06 17:42 PROCESSED AT LOCAL HUB
2026-03-06 17:42 PROCESSED AT LOCAL HUB
2026-03-06 11:58 IN TRANSIT TO LOCAL DEPOT
2026-03-06 11:58 IN TRANSIT TO LOCAL DEPOT
2026-03-06 11:57 CLEARED FOR IMPORT
2026-03-06 11:57 CLEARED FOR IMPORT
2026-03-06 11:56 ARRIVED INTO DESTINATION COUNTRY FACILITY
2026-03-06 11:56 ARRIVED INTO DESTINATION COUNTRY FACILITY
2026-03-06 09:58 IMPORT CUSTOMS CLEARED
2026-03-06 09:58 IMPORT CUSTOMS CLEARED
2026-03-06 06:54 CHRISTCHURCH COLLECTED FROM AIRPORT TERMINAL
2026-03-05 16:21 CHRISTCHURCH ARRIVED AT DESTINATION AIRPORT
2026-03-04 19:15 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2026-03-04 00:00 TRACKING NUMBER ALLOCATED TO PARCEL
2026-03-03 11:27 EXPORT CUSTOMS CLEARED
2026-03-03 04:06 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-03 04:06 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-03 00:27 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-03 00:27 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-03 00:26 SHENZHEN RECEIVED SHIPMENT
2026-03-03 00:26 SHENZHEN RECEIVED SHIPMENT
2026-03-03 00:25 SHIPPING INFORMATION RECEIVED
2026-03-03 00:25 SHIPPING INFORMATION RECEIVED
2026-03-02 16:05 DONGGUAN Depart from facility to service provider
2026-03-01 16:31 DONGGUAN Shipment arrived
2026-02-28 10:45 Parcel information received
======================================
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AI历史分析结果

检测语言：en
最新客户消息翻译
亲爱的林，

感谢您的来信。

然而，您拒绝提供预付退货标签或承担退货邮费的做法不符合英国消费者法。

根据《2015年消费者权益法》，当产品存在缺陷、与描述不符或不适用预期用途时，卖方在法律上有义务：

- 提供全额退款
- 承担所有退货费用
- 在退款时不扣除任何费用，包括处理费

此外，《2013年消费者合同条例》规定，当货物不符合合同要求时，应由商家而非顾客支付退货费用。

因此，要求我：

- 支付国际退货运费，或
- 从退款中扣除费用

在产品有缺陷或描述不符的情况下，在英国是不合法的。

根据英国法律应解决的方式：

- 将全额退款返还至我原始支付方式，
- 并承担退货邮费，可以通过提供预付退货标签，或在提供寄件证明后报销运费。一旦您遵守英国消费者法关于退货费用的规定，我完全愿意退还该商品。

请确认您希望如何进行。

此致，

斯图亚特
对话统计
总消息：18 条 | 客户：8 条 | 客服：10 条 | 下轮次：11
解析时间：2026-03-25T10:16:47.838988

类型判断结果

多重操作列表:
协商40%保留产品 (手动)
分类: 其他问题
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：Delivered | days_update=14 | DELIVERED
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-25T05:39:53Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

We're committed to resolving your concern and would like to offer two solutions:

1.We can refund 40% of your order amount while you keep the product.
2.You can return the item for a refund (shipping cost will be at your expense). Once we receive the undamaged product, we'll process your refund minus any applicable handling fees.

Important Note: Please don't send any returns until we provide the correct return address. The address on your package is not our returns facility - sending items there may result in loss.
Please let me know which option you prefer so I can assist you further.

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：Delivered

    
最新日期：2026-03-09

    
停更天数：14

    

      查看物流文本
      
Number:  00794210305260971927
Package status:  Delivered (8 Days)
Country:  CN -> NZ
VYANG 维央:
2026-03-09 11:44 DELIVERED
2026-03-09 06:28 WITH COURIER FOR DELIVERY
2026-03-07 05:58 WITH RURALPOST FOR DELIVERY
2026-03-07 05:58 WITH RURALPOST FOR DELIVERY
2026-03-06 17:42 PROCESSED AT LOCAL HUB
2026-03-06 17:42 PROCESSED AT LOCAL HUB
2026-03-06 11:58 IN TRANSIT TO LOCAL DEPOT
2026-03-06 11:58 IN TRANSIT TO LOCAL DEPOT
2026-03-06 11:57 CLEARED FOR IMPORT
2026-03-06 11:57 CLEARED FOR IMPORT
2026-03-06 11:56 ARRIVED INTO DESTINATION COUNTRY FACILITY
2026-03-06 11:56 ARRIVED INTO DESTINATION COUNTRY FACILITY
2026-03-06 09:58 IMPORT CUSTOMS CLEARED
2026-03-06 09:58 IMPORT CUSTOMS CLEARED
2026-03-06 06:54 CHRISTCHURCH COLLECTED FROM AIRPORT TERMINAL
2026-03-05 16:21 CHRISTCHURCH ARRIVED AT DESTINATION AIRPORT
2026-03-04 19:15 HONG KONG UPLIFTED FROM TRANSSHIPMENT HUB
2026-03-04 00:00 TRACKING NUMBER ALLOCATED TO PARCEL
2026-03-03 11:27 EXPORT CUSTOMS CLEARED
2026-03-03 04:06 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-03 04:06 SHENZHEN ITEM DESPATCHED TO TRANSSHIPMENT HUB
2026-03-03 00:27 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-03 00:27 SHENZHEN PROCESSED AT ORIGIN HUB
2026-03-03 00:26 SHENZHEN RECEIVED SHIPMENT
2026-03-03 00:26 SHENZHEN RECEIVED SHIPMENT
2026-03-03 00:25 SHIPPING INFORMATION RECEIVED
2026-03-03 00:25 SHIPPING INFORMATION RECEIVED
2026-03-02 16:05 DONGGUAN Depart from facility to service provider
2026-03-01 16:31 DONGGUAN Shipment arrived
2026-02-28 10:45 Parcel information received
======================================
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