已通过尾号为 7453 的银行卡支付，
davetwills@yahoo.co.uk
，Leighton Williams 先生 @ 2 St David's Road, Tairgwaith Ammanford, SA18 1YE，购买日期：20/10/25。
正如我所说，我真的尝试过多次联系，但没有得到任何回应，该设备仍然未拆封放在盒子里，前几次使用时由于无法固定在适当的位置而无法正常工作，如前所述，该设备完全是浪费金钱，因此无法诚实地在任何人体上进行整夜测试和尝试，这是不可能的。
此致
A Williams
对话统计
总消息：3 条 |
客户：2 条 |
客服：1 条 |
下轮次：2
解析时间：2026-03-11T10:11:14.400948
类型判断结果
多重操作列表:
协商方案 A: 退3%保留 vs 自费退货(扣15%费)
分类: 退货请求
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：订单无物流单号
reasoning：
发送状态
last_send_status：success
last_send_at：2026-03-11T06:58:36Z
流水线状态
pipeline_status：COMPLETED
pipeline_at：
英文话术
中文话术
目标语种话术
Dear Infinique888,
We sincerely apologize that our products did not meet your expectations.
As we value our customers' shopping experience, we would like to offer you two solutions:
1.A refund of 3% of your order value while keeping the product.
2.Return the item for a refund, with the following conditions:
?You will be responsible for all shipping costs (both initial delivery and return shipping to Hong Kong)
?A 15% handling fee will be deducted from the refund
?The return process takes approximately one month
?Return shipping costs are approximately 35 (please check with your local post office for exact rates)
?You must provide tracking information
?Refund will be processed after we receive the item
?Please note: If the international package is held by customs and cannot be cleared, we will be unable to process any refund as we have not received the returned item
Please let us know your preferred option so we can provide either the refund or return address.
Important: Please wait for our email with the authorized return address before shipping. Do not use the address on the original package, as this is not our returns address. We cannot be responsible for items sent to incorrect addresses.
Best regards,
Lin