工单 #35495

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创建:2026-03-10T09:07:51Z | 更新:2026-03-11T08:06:27Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#5676
物流单号:JD0002234322432934
店铺:MC-英国
产品:T8女式手表-白色表带
金额:149.0 GBP
物流信息
物流状态:Exception
最新日期:2026-02-26
更新天数:13天
状态摘要
Exception | days_update=13 | Parcel information received
查看物流详细信息
Number:  JD0002234322432934
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-26 11:03 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
我为一件商品支付了149英镑,并在不久后取消了,但你们只退了134英镑?少了15英镑。

Mally
使用我的 iPhone 发送
对话统计
总消息:9 条 | 客户:5 条 | 客服:4 条 | 下轮次:5
解析时间:2026-03-11T10:11:15.862524

类型判断结果

多重操作列表:
告知顾客少的15英镑是扣除10%的上架手续费 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Exception | days_update=13 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-11T08:06:25Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

The £15 deducted from this order is because the platform charges a 10% listing fee, calculated based on the order amount. You don't need to do anything further. If you have any questions about this fee, feel free to let me know, and I will help you double-check. I hope this explanation makes things clearer and look forward to your next visit.

Best regards,
Lin

物流详情

物流状态:Exception
最新日期:2026-02-26
停更天数:13
查看物流文本
Number:  JD0002234322432934
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-02-26 11:03 Parcel information received
======================================
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