工单 #35395

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创建:2026-03-10T09:07:51Z | 更新:2026-03-11T08:06:28Z

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运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
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生成和发送

订单字段

姓名:晓琳
订单号:#8955
物流单号:JD0002234322273719
店铺:S-英国
产品:剃须刀配件
金额:19.0 GBP
物流信息
物流状态:InTransit
最新日期:2026-03-10
更新天数:1天
状态摘要
InTransit | days_update=1 | HATFIELD TERMINAL InTransit, Your parcel is at our national hub
查看物流详细信息
Number:  JD0002234322273719
Package status:  InTransit (25 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-10 16:49 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-10 16:49 HATFIELD TERMINAL Your parcel is at our national hub
2026-02-24 22:02 InTransit Custom clearance completed
2026-02-24 22:02 Custom clearance completed
2026-02-23 21:37 Parcel arrives at Airport Parcel Arrival
2026-02-23 21:37 Parcel arrives at Airport, Parcel Arrival
2026-02-23 21:37 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-23 02:58 Parcel is leaving Airport, Parcel Leaving Port
2026-02-23 02:58 Parcel is leaving Airport Parcel Leaving Port
2026-02-21 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-21 13:00 Customs declaration completed
2026-02-21 01:20 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-20 21:17 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-20 21:17 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-18 03:00 YODEL We have your parcel. Please check back for updates
2026-02-17 02:58 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-15 16:18 DONGGUAN Depart from facility to service provider
2026-02-15 14:46 DONGGUAN Shipment arrived
2026-02-15 02:39 COVENTRY SERVICE CENTRE YODEL We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-14 12:00 Parcel information received
2026-02-14 12:00 Parcel Data Received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
嗨
有什么消息吗,这根本不是很好

如果物品丢失了,请尽快使用特快专递再发送一个

我不知道你想要什么

显然这个包裹消失了

我需要更新信息,请

谢谢
对话统计
总消息:5 条 | 客户:3 条 | 客服:2 条 | 下轮次:3
解析时间:2026-03-11T10:11:15.650338

类型判断结果

多重操作列表:
告知顾客包裹不是丢失了,是还在运输中,只是物流轨迹还未更新,我们已经联系物流商核实 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InTransit | days_update=1 | HATFIELD TERMINAL InTransit, Your parcel is at our national hub
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-11T08:06:26Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

The package has not been lost; it is just that the logistics information has not been updated temporarily during the shipping process. We have already contacted the logistics provider immediately and confirmed that it is still on the way.

We will continue to follow up, and as soon as the logistics system has the latest tracking information, we will notify you immediately. If you still do not see any updates in the next day or two, please feel free to contact us again, and I will verify the situation for you.

We look forward to bringing you good news soon, and thank you for your patience.

Best regards,
Lin

物流详情

物流状态:InTransit
最新日期:2026-03-10
停更天数:1
查看物流文本
Number:  JD0002234322273719
Package status:  InTransit (25 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-10 16:49 HATFIELD TERMINAL InTransit, Your parcel is at our national hub
2026-03-10 16:49 HATFIELD TERMINAL Your parcel is at our national hub
2026-02-24 22:02 InTransit Custom clearance completed
2026-02-24 22:02 Custom clearance completed
2026-02-23 21:37 Parcel arrives at Airport Parcel Arrival
2026-02-23 21:37 Parcel arrives at Airport, Parcel Arrival
2026-02-23 21:37 InTransit Parcel arrives at Airport, Parcel Arrival
2026-02-23 02:58 Parcel is leaving Airport, Parcel Leaving Port
2026-02-23 02:58 Parcel is leaving Airport Parcel Leaving Port
2026-02-21 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-02-21 13:00 Customs declaration completed
2026-02-21 01:20 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-20 21:17 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-20 21:17 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-18 03:00 YODEL We have your parcel. Please check back for updates
2026-02-17 02:58 YODEL Your parcel is on its way to Yodel. Please check back for updates
2026-02-15 16:18 DONGGUAN Depart from facility to service provider
2026-02-15 14:46 DONGGUAN Shipment arrived
2026-02-15 02:39 COVENTRY SERVICE CENTRE YODEL We're expecting your parcel from your sender. We will provide updates here once we receive it
2026-02-14 12:00 Parcel information received
2026-02-14 12:00 Parcel Data Received
======================================
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