工单 #33372

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创建:2026-03-10T09:07:51Z | 更新:2026-03-25T05:39:57Z

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工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#4226
物流单号:UK907139865YP
店铺:Ele-加拿大
产品:黑色面罩
金额:299.0 CAD
物流信息
物流状态:Delivered
最新日期:2026-02-16
更新天数:35天
状态摘要
Delivered | days_update=35 | Burnaby BC Delivered
查看物流详细信息
Number:  UK907139865YP
Package status:  Delivered (7 Days)
Country:  CN -> CA
VYANG 维央:
2026-02-16 14:19 Burnaby BC Delivered
2026-02-16 10:37 Burnaby BC Out for delivery
2026-02-16 10:25 Burnaby BC Your parcel has been assigned to a delivery driver
2026-02-15 20:27 Burnaby BC Parcel received by UniUni
2026-02-15 18:48 Batch delivery to carrier
2026-02-15 13:13 Scanned arrived at FB Canada
2026-02-15 12:30 Cleared Customs
2026-02-14 10:40 Pick up by local carrier at destination port
2026-02-14 10:40 International shipment release - Import
2026-02-13 18:30 Port of destination - Arrival
2026-02-13 12:06 Port of departure - Departure
2026-02-11 20:21 Arrived at domestic terminal station
2026-02-11 15:48 Port of departure - Received by carrier
2026-02-11 15:48 International shipment release - Export
2026-02-11 11:21 Yanwen facility - Outbound
2026-02-11 02:35 Parcel data received
2026-02-11 02:35 Processing information input
2026-02-10 18:52 DONGGUAN Depart from facility to service provider
2026-02-10 18:45 UNI DATA CENTER Shipping information received. Your parcel is on its way to UniUni for delivery to you
2026-02-10 18:16 Yanwen Pickup Scan
2026-02-09 17:16 DONGGUAN Shipment arrived
2026-02-09 10:12 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
这项“调查”已经进行了一个多月,远远超过了你现在所说的需要10个工作日的时间。你发送的每封邮件似乎都包含新的调查规则。

唯一令人满意的结果是立即为我已经支付但从未收到的产品处理全额退款。

我不想再等待另外10天去听另一个借口。

请立即处理全额退款。

来自我的 iPhone
对话统计
总消息:26 条 | 客户:12 条 | 客服:14 条 | 下轮次:15
解析时间:2026-03-25T10:16:48.471698

类型判断结果

多重操作列表:
很抱歉,因为我们只是负责发货,包裹发出我们无法管控,所以我们需要向物流商了解包裹情况,他们给出的答复是需要等待10个工作日 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Delivered | days_update=35 | Burnaby BC Delivered
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-25T05:39:56Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

After the package has been handed over to the logistics company, we need to confirm the latest progress with them. The response we have received so far is that it is expected to take about 10 more working days to have further information. We will continue to follow up and notify you as soon as there are new updates. Thank you for your understanding and patience, and we look forward to bringing you good news soon.

Best regards,
Lin

物流详情

物流状态:Delivered
最新日期:2026-02-16
停更天数:35
查看物流文本
Number:  UK907139865YP
Package status:  Delivered (7 Days)
Country:  CN -> CA
VYANG 维央:
2026-02-16 14:19 Burnaby BC Delivered
2026-02-16 10:37 Burnaby BC Out for delivery
2026-02-16 10:25 Burnaby BC Your parcel has been assigned to a delivery driver
2026-02-15 20:27 Burnaby BC Parcel received by UniUni
2026-02-15 18:48 Batch delivery to carrier
2026-02-15 13:13 Scanned arrived at FB Canada
2026-02-15 12:30 Cleared Customs
2026-02-14 10:40 Pick up by local carrier at destination port
2026-02-14 10:40 International shipment release - Import
2026-02-13 18:30 Port of destination - Arrival
2026-02-13 12:06 Port of departure - Departure
2026-02-11 20:21 Arrived at domestic terminal station
2026-02-11 15:48 Port of departure - Received by carrier
2026-02-11 15:48 International shipment release - Export
2026-02-11 11:21 Yanwen facility - Outbound
2026-02-11 02:35 Parcel data received
2026-02-11 02:35 Processing information input
2026-02-10 18:52 DONGGUAN Depart from facility to service provider
2026-02-10 18:45 UNI DATA CENTER Shipping information received. Your parcel is on its way to UniUni for delivery to you
2026-02-10 18:16 Yanwen Pickup Scan
2026-02-09 17:16 DONGGUAN Shipment arrived
2026-02-09 10:12 Parcel information received
======================================
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