工单 #29676

返回工单列表
创建:2026-03-10T09:07:51Z | 更新:2026-03-11T08:06:28Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1654
物流单号:AU0000004783198
店铺:Son-澳洲
产品:睡眠耳机-白色
金额:159.0 AUD
物流信息
物流状态:Exception
最新日期:2026-02-13
更新天数:26天
状态摘要
Exception | days_update=26 | Parcel information received
查看物流详细信息
Number:  AU0000004783198
Package status:  InfoReceived (0 Days)
Country:  CN -> AU
VYANG 维央:
2026-02-13 10:24 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
你好,我从未收到订单或退款。我什么时候可以收到产品或退款?你需要我向信用卡公司升级投诉吗?谢谢
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-11T10:11:17.283498

类型判断结果

多重操作列表:
拦截成功,登记退款 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:Exception | days_update=26 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-11T08:06:26Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

We are pleased to inform you that we have successfully intercepted your package.

As requested, we have arranged a refund of AUD 159.00 for your order 1654 Please note that it usually takes 5 to 10 business days for the funds to appear in your original payment account, depending on your bank's processing time.

Thank you for your patience and understanding throughout this process.

If you have any further questions, please feel free to contact us.

Best regards,
Lin

物流详情

物流状态:Exception
最新日期:2026-02-13
停更天数:26
查看物流文本
Number:  AU0000004783198
Package status:  InfoReceived (0 Days)
Country:  CN -> AU
VYANG 维央:
2026-02-13 10:24 Parcel information received
======================================
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